Medical office concepts chapter 5 Questions
And Complete Solutions
Section 1, Identification - Correct Answer includes product identifier; manufacturer or distributor name,
address, phone number; emergency phone number; recommended use; restrictions on use
Section 2, Hazard(s) identification - Correct Answer includes all hazards regarding the chemical;
required label elements.
Section 3, Composition/information on ingredients - Correct Answer includes information on chemical
ingredients; trade secret claims
Section 4, First-aid measures - Correct Answer includes important symptoms/ effects, acute, delayed;
required treatment.
Section 5, Fire-fighting measures - Correct Answer lists suitable extinguishing techniques, equipment;
chemical hazards from fire.
Section 6, Accidental release measures - Correct Answer lists emergency procedures; protective
equipment; proper methods of containment and cleanup.
What are the two different style formats that offices frequently use when sending a letter to the patient?
- Correct Answer Block and modified block
The main purpose of which type of correspondence is to let the sender know as soon as possible that a
request is being handled? - Correct Answer Letters of acknowledgement
Leaning toward a person conveys _______________ in the message? - Correct Answer Interest
You are typing a letter to a patient that is too long for one page. How would you start the second page? -
Correct Answer Use blank stationery for the second page.
, If medical records are attached to correspondence, the patient ____________ sign a release form. -
Correct Answer must
6) Which type of letter is used when a physician transfers part or all of a patient's care to another
physician? - Correct Answer Referral letter
7) Notes that are positioned at the bottom of the page on which the reference appears are called
__________. - Correct Answer Footnotes
8) When composing the body of an e-mail, the standard protocol is to address how many topics? -
Correct Answer . One
9) A barrier to effective communication is: - Correct Answer . Inactive listening
10) When proofreading a sentence, the notation ¶ is used to indicate - Correct Answer Start a new
paragraph
11) _____________________ is the careful reading and examination of a document for the sole purpose
of finding and correcting errors - Correct Answer Proofreading
12) Expressing ideas through words and gestures to ideas is known as: - Correct Answer Encoding
13) What are the two styles of punctuation that may be used in a business letter? - Correct Answer .
Mixed/standard and open
14) What is the chosen method for transmitting a message? - Correct Answer Channel
15) What style of letter formatting gives the choice to either indent new paragraphs 0.5" or keep
everything to the left margin? - Correct Answer Modified block
16) Anything that can break down the communication transmission process is referred to as
___________. - Correct Answer . Noise
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Victoria108. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $8.99. You're not tied to anything after your purchase.
