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CVS Pharmacy - WeCare Overview Training (208590) Exam Questions and Answers
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CVS Pharmacy - WeCare Overview Training (208590) Exam Questions and Answers
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CVS Pharmacy - WeCare OverviewTraining (208590) Exam Questions and
Answers
Why are we relaunching WeCare? - Correct Answers -(1) Ensure colleagues know their
roles and responsibilities at each workstation
(2) Ensure we're working on the highest priority work first
(3) Standardize workflow across all stores
(4) Better service our customers
What benefits can you expect from the WeCare relaunch? - Correct Answers -(1)
Happier customers
(2) More organized
(3) Less stress
(4) Time is more structured
Which of the following are part of the eight WeCare pharmacy standards? - Correct
Answers -(1) Clear roles and responsibilities (including secondary and non-workstation)
must be assigned and followed using the Workstation Assignment Board.
(2) The pharmacy team must be appropriately staffed to create a schedule optimized
against customer demand.
(3) Staff must be scheduled against demand using scheduling Tools.
NOT THIS: "Your customers won't love you if you give bad service, your competitors
will."
Which of the following are part of the eight WeCare pharmacy standards? - Correct
Answers -(1) The pharmacy team must immediately notify customers of prescription
issues to rest expectations around when their prescription will be ready.
(2) The pharmacy must be kept consistently clean, clear, and organized, with deliveries
put way promptly.
(3) The pharmacy team just promptly acknowledge customers in the store, and the drive
thru, and on the phone.
NOT THIS: "The first step in exceeding your customer's expectations is to know those
expectations."
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