Exam (elaborations)
CVS Pharmacy - WeCare Overview Training (208590) Exam Questions and Answers
- Course
- Institution
CVS Pharmacy - WeCare Overview Training (208590) Exam Questions and Answers
[Show more]
Content preview
CVS Pharmacy - WeCare OverviewTraining (208590) Exam Questions and
Answers
Why are we relaunching WeCare? - Correct Answers -(1) Ensure colleagues know their
roles and responsibilities at each workstation
(2) Ensure we're working on the highest priority work first
(3) Standardize workflow across all stores
(4) Better service our customers
What benefits can you expect from the WeCare relaunch? - Correct Answers -(1)
Happier customers
(2) More organized
(3) Less stress
(4) Time is more structured
Which of the following are part of the eight WeCare pharmacy standards? - Correct
Answers -(1) Clear roles and responsibilities (including secondary and non-workstation)
must be assigned and followed using the Workstation Assignment Board.
(2) The pharmacy team must be appropriately staffed to create a schedule optimized
against customer demand.
(3) Staff must be scheduled against demand using scheduling Tools.
NOT THIS: "Your customers won't love you if you give bad service, your competitors
will."
Which of the following are part of the eight WeCare pharmacy standards? - Correct
Answers -(1) The pharmacy team must immediately notify customers of prescription
issues to rest expectations around when their prescription will be ready.
(2) The pharmacy must be kept consistently clean, clear, and organized, with deliveries
put way promptly.
(3) The pharmacy team just promptly acknowledge customers in the store, and the drive
thru, and on the phone.
NOT THIS: "The first step in exceeding your customer's expectations is to know those
expectations."
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller millyphilip. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $7.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81113 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now