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CVS Pharmacy - Clinical Services at Quality Assurance (206086) Exam Questions and Answers
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CVS Pharmacy - Clinical Services at Quality Assurance (206086) Exam Questions and Answers
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CVS Pharmacy - Clinical Services atQuality Assurance (206086) Exam
Questions and Answers
Where can you find additional resources to assist a customer who has a question
regarding their medication at consultation?
A. CVS.com
B. Phone a friend
C. Clinical services page on RxNet
D. Help desk - Correct Answers -C. Clinical services page on RxNet
Mr. Smith tries to refill his prescription on Monday and you notice he doesn't have any
refills remaining. You offer to send a request to his Prescriber. He asks when he should
expect his prescription to be ready. You tell him:
A. "You should call your doctor to find out."
B. "Tomorrow."
C. "I don't know."
D. "Usually within 3 business days, but we will contact you if there are any issues." -
Correct Answers -D. "Usually within 3 business days, but we will contact you if there are
any issues."
New Script Pick-Up is a program that:
A. Allows the Pharmacist to be proactive and address any clinical concerns or barriers.
B. Allows the Pharmacist to provide generalized care.
C. Address primary non-adherence.
D. All of the above. - Correct Answers -D. All of the above.
Once you retrieve a prescription from the voice mail, what is the next step?
A. Pre-enter the prescription into QV.
B. Place the prescription on-hold.
C. Nothing. It can wait.
D. Bring it to Drop-off. - Correct Answers -Pre-enter the prescription into QV.
Pharmacists are a great resource for immunization delivery because:
A. Accessible to people that may not have awareness about need for immunizations.
B. Can serve as advocates and educators.
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