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Cintas SSR Certification Role Play Test| Questions with Correct Verified Answers
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Cintas SSR Certification Role Play Test| Questions with Correct Verified Answers
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Cintas SSR Certification Role Play Test|Questions with Correct Verified Answers
I'm going to cancel service with you because we've had so many problems and no
one seems to care! - ✔✔Let me start off by letting you know I care about the
issues you've been having. I am new to your account but I'm going to do
everything in my power to address your concerns. (E)
Can you tell me a little more about the issues you've been having? (C)
List and clarify for each issue then isolate (I)
Resolve each item independently
The cost of my shop towels just went up. My contract says the prices can't go up.
Whats going on? - ✔✔I can understand why you would be questioning that. (E)
Just to be clear you are referring to these charges right here? point at paper. (C)
Besides these charges is there anything else going on? (I)
I noticed your shop towels have been running low the past few weeks so I
brought it to your shop supervisors attention. He informed me that you guys have
been working 6 days during your busy season, so we increased you inventory.
Your priced didn't go up, your inventory was increased. Buy if you don't approve
of your shop supervisors increase I'll scale it back down.
I just received my invoice and the prices just went up. I'm under contract I
thought the prices can't be raised. Whats going on? - ✔✔I can see why you
would be asking about this. (E)
Just to be clear you're asking why your entire invoice went up? (C)
Besides the price increase with there anything else we need to address today? (I)
The price increase was part of our price fairness we have every year. This is what
you and I have been talking about this past month or so.
, I only received 100 shop towels today but you billed me for 150. - ✔✔Thanks
for bringing that to my attention. (E)
Just to be clear you want to know why I only dropped of 100 S.T. and billed you
for 150? (C)
Beside the S.T. is there any other questions you may have? (I)
So our shop towels are on an even exchange program. Which means you will
always have 150 towel in your possession. I only dropped of 2 bags because you
have a bag and a half sitting right over there. So these two bags put you well over
150 towel. Make sense?
I have a charge on my bill for $21 for a pair of pants. What is it for? - ✔✔I can
see why you would be asking about that. (E)
Are you talking about this charge right here? (C)
Besides this charge for Mikes pants is there anything else going on? (I)
Mike had a tear in one of his pants last week and I let your shop supervisor know
you would be billed for the pants. However we do have an advantage program
that would cover damages above normal wear and tear. If you would like to sign
up for the program so we can avoid this in the future I can credit this charge off
today. What do you say.
I'm tired of paying weekly and would like to switch to monthly. - ✔✔I can see
why you would like to do that. (E)
Just to be clear you would like to pay monthly instead of weekly? (C)
Is there anything else we need to address today? (I)
You can pay monthly online using our website. Explain net 10 billing
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