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Test Bank For Introduction to Hospitality 8th Edition By John Walke1
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Test Bank For Introduction to Hospitality 8th Edition By John Walke1
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Test Bank For Introduction to Hospitality 8th Edition ByJohn Walker, Josielyn Walker
Hospitatlity - ANSWER French term "hospice" meaning to provide care/ shleter for
travelers
coffee houses - ANSWER began to spring up all over europe during the 17th
century. the most famous was cafe florian on the pizza san marco which still
operates today
john adams - ANSWER 2nd president of the United States owned a tavern from
1783- 1789
Pineapple - ANSWER the symbol of welcome, friendship,and hospitality
Moments of truth - ANSWER guest calls for reservations and a guest welcome are
both example of what
perishability - ANSWER an unsold airline seat, hotel room or empty restaurant table
multiplier effect - ANSWER new money spent by tourist and then re-spent by hotels
and restaurants in the community for goods and services is known as
Thomas Cook - ANSWER opened the 1st travel agency in the United Kingdom in the
mid 19th century
10% commission - ANSWER traditional travel agents (non-OTA)
15-30% commission - ANSWER online travel agents
ford motor company - ANSWER built the first american airliner by building a tri-motor
Orville Wright - ANSWER pilots first successful flight in 1903
Charles Lindbergh - ANSWER Crossed the Atlantic in the spirit of St.Louis in 1927
Civil Aeronautics Board - ANSWER Prior to 1978 who controlled the routes and rates
of the United States Airline companies
Airline Deregulation Act of 1978 - ANSWER easing the entry of new companies into
the business and giving them freedom to set their own fares and fly whatever
domestic routes they chose
Open Skies policy - ANSWER NO foreign flag carrier the right to carry traffic
between 2 U.S. cities
5 busiest airports - ANSWER Atlanta, Beijing, O'Hare, London,and Los Angeles
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