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HRM3706 Assignment 5 Semester 2 2024
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HRM3706 Assignment 5Semester 2 2024
QUESTIONS WITH ANSWERS
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[Course title]
, HRM3706 Assignment 5 Semester 2 2024
pERFORMANCE MANAGEMENT AT ZONK’IZIZWE TRADING STORE
Provide advice on how best to align the strategic objectives/goals of Zonk’izizwe Trading Store
with the operational plan of the department and individual performance goals in order to ensure
that the strategic goals are implemented successfully. Provide relevant examples. [20]
To align the strategic objectives or goals of Zonk’izizwe Trading Store with the operational
plan of the department and individual performance goals, it's essential to ensure that all levels of
the organization are interconnected and working towards the same overall vision. Here's a step-
by-step guide with examples:
1. Clearly Define Strategic Goals
Strategic objectives must be specific, measurable, achievable, relevant, and time-bound
(SMART). Zonk’izizwe Trading Store may have strategic goals such as expanding its customer
base by 20%, increasing revenue by 15%, or improving customer satisfaction by 10%.
Example: If the goal is to expand the customer base by 20% within a year, the business should
set clear metrics (e.g., increasing foot traffic and online engagement).
2. Translate Strategic Goals into Departmental Objectives
Break down the overall strategic goals into smaller, manageable objectives for each department.
This ensures that each department knows its role in achieving the broader goals.
Example:
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