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Test Bank For Plumbing 201 - 6th - 2016 All Chapters - 9781305401648
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,Test Bank For Plumbing 201Chapter 01: Communication Skills and Professionalism
Chapter 01: Communication Skills and Professionalism Plumbing 201
TRUE/FALSE
1. Calling the customer ahead of time to confirm an appointment or to let them know you are running late
does not cost the company money.
ANS: T PTS: 1
2. Asking customers questions is a sign that the service technician is still learning the trade.
ANS: F PTS: 1
3. Safety should be considered in planning the work ahead.
ANS: T PTS: 1
4. The steps to 5 S (in order) are Sort, Shine, Standardize, Straighten and Sustain.
ANS: F PTS: 1 NOT: They are not in the correct order
5. Time spent organizing a messy jobsite can increase job productivity.
ANS: T PTS: 1
6. A sign of a good listener is the ability to stop the speaker and ask questions as they come up.
ANS: F PTS: 1
7. It is always best to work as fast as you can. The mistakes can be corrected on return visits to the
jobsite.
ANS: F PTS: 1
8. In order maximize productivity, the steps for 5 S need to be performed in the correct order.
ANS: T PTS: 1
MULTIPLE CHOICE
1. Which of the following is NOT a good practice for an employee?
a. arriving on time
b. convincing the customer to buy something they don’t need
c. maintaining a neat appearance
d. taking care of the company’s equipment
1
,Test Bank For Plumbing 201
Chapter 01: Communication Skills and Professionalism
ANS: B PTS: 1
NOT: suggested sales should be value added to the customer, not just to make a sale
2. When troubleshooting a plumbing problem, which of the following is a great first source of
information about the problem?
a. the customer c. the manfacturer’s installation guide
b. your boss d. the internet
ANS: A PTS: 1
NOT: The person most familiar with the system is usually the best source of information about the
problem and what has recently changed.
2
, Test Bank For Plumbing 201
Chapter 02: Pipe Joining Techniques
Chapter 02: Pipe Joining Techniques
TRUE/FALSE
1. As plastic pipe size increases, the pressure rating increases.
ANS: F PTS: 1
2. Plastic pipe sizes are either outside diameter or inside diameter controlled.
ANS: T PTS: 1
3. Most plastic piping must be protected from prolonged exposure to sunlight.
ANS: T PTS: 1
4. Most plastic pipe materials have the same pressure/temperature ratings.
ANS: F PTS: 1
5. The pressure rating of PEX piping does not change with temperature.
ANS: F PTS: 1
6. Some plastic piping materials have both nonpressure and pressure-application ratings.
ANS: T PTS: 1
7. CPVC pipe is suitable for both hot and cold water applications.
ANS: T PTS: 1
8. SDR and SIDR ratios are the same thing.
ANS: F PTS: 1
9. The preferred method of joining PE pipe is solvent cement.
ANS: F PTS: 1
10. Plastic pipe should be pressure tested with air to dry the solvent cement inside the pipe.
ANS: F PTS: 1
11. Plastic materials will not conduct electricity.
3
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