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CHAA TEST ANSWERED CORRECTLY!!!2024/2025
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CHAA TEST ANSWERED CORRECTLY!!!2024/2025
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CHAA TEST ANSWERED CORRECTLY!!!2024/2025
Under tittle III of the Americans with disabilities act, hospitals are required to:
CORRECT ANSWERS Provide resources to eliminate barriers in communication
What is NOT important when initiating a patient satisfaction survey? CORRECT
ANSWERS What data measures are needed to care for the patient
Which is not a purpose of any quality improvement program? CORRECT ANSWERS
Blame someone for the mistake
Which of the following is not a patient satisfaction survey : CORRECT ANSWERS CMS
survey
Communication is: CORRECT ANSWERS exchange of information
Which is not KPI in Patient Access? CORRECT ANSWERS CLABSI
HEAT stands for: CORRECT ANSWERS Hear
Empathize
Apologize
Take responsibility for actions.
All of the following are ways we communicate, except: CORRECT ANSWERS Eating
What are the three steps to communication? CORRECT ANSWERS Encoding
Transmission
Decoding
Compassion and Respect can be demonstrated in all of the following ways, except:
CORRECT ANSWERS Calling the patient "DEAR"
What is the CMS rule that states that an inpatient stay must cross two midnights to be
paid for under Medicare Part A? CORRECT ANSWERS Medicare Two - midnight rule
Which program is responsible for protecting the integrity of the hospital and human
services (HHS) program by detecting and preventing fraud? CORRECT ANSWERS
OIG
, An effective compliance level has a minimum of how many levels? CORRECT
ANSWERS 7
All of the following are part of an effective compliance program except: CORRECT
ANSWERS Creating standards of privacy
EMTALA is a regulation which protects patient from what? CORRECT ANSWERS Not
being treating in an emergency due to lack of ability to pay
All of the following are examples of PHI except: CORRECT ANSWERS Financial
assistance brochure
Meaningful use is an incentive program to: CORRECT ANSWERS Increase the
adoption of qualified electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients
receiving observation status that they may have a co-payment and co-Insurance.
CORRECT ANSWERS MOON
All of the following are examples of fraud and abuse except: CORRECT ANSWERS
Unknowingly billing for services at a higher complexity
Which government healthcare program is provided for surviving spouses of veterans
killed in the line of duty ? CORRECT ANSWERS CHAMPVA
Tricare provides healthcare to all of the following except: CORRECT ANSWERS
Civilians working in a military treatment facility
When a veteran's local VA healthcare center cannot provide service in a timely manner,
this program allows the veteran to seek care from the community. CORRECT
ANSWERS Veterans choice
Medicare is not considered primary payer in all of the scenarios below except:
CORRECT ANSWERS Medicare pt has ESRD and is in their 60 month of dialysis
The MSP requires that we ask pertinent questions to determine what? CORRECT
ANSWERS If there are other sources of payment primary to Medicare
What is the form given to Medicare beneficiaries informing them of potential non-
coverage of out-patient services? CORRECT ANSWERS ABN
Which of the following is a reason that organizations seek Joint Commissions
accreditation? CORRECT ANSWERS It enhances community confidence in the quality
and safety of care
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