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C429 Test | Questions Solved 100% Correct |Verified Answers
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C429 Test | Questions Solved 100% Correct |Verified Answers
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C429 Test | Questions Solved 100% Correct|Verified Answers
1. The principles of quality improvement require that healthcare executives change their
management philosophy from:
A. Finding fault with employees to finding problems in processes.
B. Finding fault with employees to involving them in the improvement of
C. processes.
D. Focusing on enhanced inspection techniques to focusing on variance.
E. Focusing on employees' roles to focusing on process outcomes. - ✔✔A. Finding fault with
employees to finding problems in processes.
2. Which of the following is a unit of measure commonly used to determine physicians' clinical
productivity?
A. RVU
B. CMS
C. IPO
D. CPU - ✔✔A. RVU
3. What is the correct order of stages for accomplishing organization change?
A. Planning, identifying, evaluation, implementation
B. Identifying, planning, implementation, evaluation
C. Evaluation, planning, implementation, identifying
D. Planning, evaluation, identifying, implementation - ✔✔B. Identifying, planning,
implementation, evaluation
4. The central role of the health services organization board includes all of the following:
,A. Setting the strategic plan and service values of the organization.
B. Support for assessing changing market needs.
C. Support in managing important service programs or departments.
D. Assuring the recruitment, hire, support and reward of the CEO. - ✔✔C. Support in
managing important service programs or departments.
5. The first role of the governing body is to:
A. Manage inputs of the healthcare organization to achieve the output that are its
B. goals.
C. Recruit members who understand the health services field.
D. Set objectives and develop policy to guide the organization in achieving its
mission.
E. Develop the operating plan and monitor departmental performance. - ✔✔C. Recruit
members who understand the health services field.
6. In assessing the advantage of using a focus group over a survey in evaluating a program, one
could say that focus groups:
A. Are likely to use a larger sample size.
B. Are more useful in designing improvements to a program.
C. Are more precise in designing improvements to a program.
D. Are useful only when maintaining objectivity is not important. - ✔✔B. Are more useful in
designing improvements to a program.
7. What purpose do market plans fulfill for the healthcare organization?
A. Provide a business plan (or plans) as a subset of the organization's marketing plan.
B. Present general goals for the organization to attain in the next three to five years.
C. Develop promotion methods to be used in attaining the organization's objectives.
D. Provide specific objectives for utilization attainment the next fiscal year. - ✔✔D. Provide
specific objectives for utilization attainment the next fiscal year.
, 8. The five major functions of marketing are:
A. Identifying markets, promoting the organization, recruitment of providers,
managing external relationships, patient selection.
B. Identifying markets, health promotion, managing external relationships, patient
selection, attracting capable workers.
C. Identifying markets, promoting the organization, managing external relationship,
convincing patients to select the organization, attracting capable workers.
D. Identifying markets, promoting the organization, managing external
relationships, strategic planning, physician recruitment. - ✔✔C. Identifying markets,
promoting the organization, managing external relationship,
convincing patients to select the organization, attracting capable workers.
9. A health services organization should use which of the following sequential processes to help
establish human resources (HR) objectives and policies?
A. Analyze the current HR situation, forecast HR demand, reconcile with the budget, forecast
HR supply.
B. Design HR recruitment and selection activities, develop an HR compensation plan, and
establish HR appraisal systems.
C. Determine best HR job structure, perform HR job evaluations, establish HR training and
development plan.
D. Conduct HR job analysis, determine best HR job structure, and establish HR information
system. - ✔✔A. Analyze the current HR situation, forecast HR demand, reconcile with the
budget, forecast HR supply.
10. Which of the following describes the conflict management strategy that would have the
most immediate effect on reducing conflict behavior?
A. Imposition of formal authority to resolve or suppress conflict.
B. Implementation of substantial, super-ordinate goals that require cooperation among units.
C. Rotation of members of one unit into another unit.
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