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C429 Healthcare Operations Management WGU Exam| | with Verified Answers
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C429 Healthcare Operations Management WGU Exam| | with Verified Answers
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C429 Healthcare Operations ManagementWGU Exam| | with Verified Answers
There are several activities which are essential to effective strategic planning. They include:
1) CEO defined vision, mission and values
2) defined roles and responsibilities
3) adequate consultation, discussion, and feedback
4) indicators that will be measured and monitored
a) 1, 2, and 3
b) 1, 2, and 4
c) 2, 3, and 4
d) all of the above - ✔✔c
A.5
Many program evaluation systems have focused on program outputs (goods and services), but
there has been a definite shift towards recognizing the need to evaluate program outcomes
(the impact of a service on clients).
Which of the following are program outcomes?
1. to discharge 85 percent of patients after four days
2. to increase the number of patients seen weekly from 70 to 100
3. to increase patients' knowledge of how to minimize lower back pain
4. to increase exercise tolerance of cardiac patients
a) 1,2 and 3
b) 3 & 4
c) 1 & 2
,d) 2, 3, and 4 - ✔✔b
Emotional self-awareness involves:
1. recognizing one's emotions and their impact on others;
2. assessing one's emotional strengths;
3. striving to understand one's emotional triggers;
4. leveraging negative feelings to drive motivation and action.
a) 1 and 2;
b) 1, 2, 3;
c) 1, 3, 4;
d) 1, 2, 4 - ✔✔b
A health care leader who navigates socio-political environments does the following:
1. collaborates to address emerging issues;
2. forms partnerships to achieve positive outcomes for all stakeholders;
3. anticipates situations in which concensus is not attainable to resolve matters between
conflicting parties;
4. rejects public-private partnerships in order to avoid conflict among stakeholders.
a) 1, 2, 3;
b) 2, 3, 4;
c) 1, 3, 4;
d) 1, 2, 4 - ✔✔a
,What is marketing mix?
A. Product/service, price, promotion and place.
B. Television, radio, print and electronic media.
C. Demographic population.
D. Budget, plan, mission and vision. - ✔✔a
Who is a stakeholder in the medical practice?
A. Only people who own stock in the medical practice.
B. Anyone who is affected by the medical practice.
C. Patients, employees and owners of the medical practice.
D. Only an owner or employee of the medical practice. - ✔✔b
An employee physician is MOST strongly motivated to remain with a group when he
or she feels:
A. Gratitude toward the group.
B. Obligated to the group.
C. Fear of finding a comparable position.
D. Invested in the group. - ✔✔d
Which of the following is NOT considered in determining the staffing ratio for an
ambulatory setting?
A. Square footage per FTE employee.
B. Ability and skill level of staff.
, C. Volume of patients.
D. Complexity of patients. - ✔✔a
What is the term used for a job duty that is important to your company's operations, is
performed frequently and cannot be assigned or performed in another way?
A. Critical.
B. Marginal.
C. Mandatory.
D. Essential. - ✔✔d
Which of the following is a benefit of an effective training and development
program?
A. Monitoring processes becomes unnecessary.
B. Employee retention increases.
C. Organizational goals are redefined.
D. Employees are not paid for training time. - ✔✔b
Which of the following are key characteristics of mentoring within a medical
practice?
A. Relationship with a senior leader designed to impart culture, values and strategic
priorities.
B. Relationship with a senior leader who is practical and goal-focused.
C. Discussion with a senior leader about your barriers to achievement.
D. Discussion with a senior leader to inform you about job opportunities - ✔✔a
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