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MHA 702 STUDY HINTS FOR EXAM 7 QUESTIONS AND ANSWERS
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MHA 702 STUDY HINTS FOR EXAM 7 QUESTIONS AND ANSWERS
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Name: Score:60 Multiple choice questions
Definition 1 of 60
People are not passive or resistant to organizational needs. Motivation, capacity, potential and
readiness to work toward organizational goals are innately present. Managers are responsible
for helping people to recognize and develop these characteristics
What are the drivers of engagement?
Theory X
Theory Y
Mediation
Definition 2 of 60
71% of executives say that employee engagement is an important contributor to organizational
success.
9 Employee Engagement Statistics you need to know: #7
9 Employee Engagement Statistics you need to know: #5
9 Employee Engagement Statistics you need to know: #4
What does employee engagement (EE) focus on?
Definition 3 of 60
· Highly engaged employers experience a 25 to 59% decrease in turnover and 41% lower
absentee rates.
· However, only 21% of employees consider themselves "very engaged" at work. This
disengagement is costly.
· In the U.S. alone, disengagement costs up to $550 billion per year.
Performance Evaluations for Providers
How do managers interact with HR functions?
EE
Underlying assumptions (Theory X)
,Definition 4 of 60
· Yelp!, Google My Business, WebMD, Healthgrades, Best Doctors, Vitals, ZocDoc and Care
Dash
· mostly provided anonymously and sporadically, no guarantee of accuracy or if it is real
· subject to reporting bias
Mediation
Learning
Physician Rating Services
Arbitration
Definition 5 of 60
is a very familiar organization that surveys patients on their satisfaction with physicians.
Cms
Where Are Most Managers Now?
Press Ganey
Hcahps
Definition 6 of 60
also maintains information on patient satisfaction through HCAHPS (Hospital Consumer
Assessment of Healthcare Providers and Systems) scores
OSHA
CMS
FDA
CDC
,Definition 7 of 60
64% of HR leaders say an always-on feedback tool is essential to an engagement listening
program, but only 20% have this kind of tool in place
8 reasons why employees leave their jobs
9 Employee Engagement Statistics you need to know: #2
6 benefits of remote work policies
4 common misconceptions about employee feedback
Definition 8 of 60
-Physicians and other providers are currently being rated in a number of ways; many involve
input from patients (one of many "consumers" of physician services) while others are based on
measurements of medical practice (metrics).
Performance Evaluations for Providers
Underlying assumptions (Theory X)
What types of metrics are used?
Physician Rating Services
Definition 9 of 60
"Your job is to get as much work as you can out of me. My job is to do as little work as
possible."
Employees are indifferent, passive, and even resistant to organizational needs. Supervisors
must constantly control workers
Authoritarian
Theory X
Humanistic
Learning
, Definition 10 of 60
-Both the size and scope of responsibility of HR are likely to change
-The demands and responsibilities are likely to increase while resources are likely to remain
static, or decrease
- ** More outsourcing of routine HR services is likely
-The use of merit-based systems of compensation (also known as pay-for-performance) is
likely to increase and will be linked to a decline in automatic raises and COLAs
How do managers and HR handle employee appraisals, discipline, policies,
documentation and benefits?
What are the drivers of engagement?
Differences between going to court and arbitration - rules, obtaining evidence,
procedures costs and outcomes.
What are positive features for HR functions to possess and what are future trends in
these areas - compensation, benefits, work environment, employee morale,
engagement, talent acquisition, etc.?
Definition 11 of 60
Management is decidedly Top-down. Employees have no part in decision-making or goal
setting. An employee's questions are viewed as insubordination.
Participative
Dictatorship
Authoritarian
Authoritative
Definition 12 of 60
similar to a court proceeding in that an arbitrator has the power to impose a decision.
binding arbitration
service sector
mediation
final offer arbitration
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