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MHA 702 EXAM 3 (CH 7-9) QUESTIONS AND ANSWERS
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MHA 702 EXAM 3 (CH 7-9) QUESTIONS AND ANSWERS
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Name: Score:163 Multiple choice questions
Term 1 of 163
average
used to describe a desired level of performance; should not be used to describe
expectations of performance
a method for calculating employee bonuses based on sales
a statistical measure of the total output of a team
the minimum requirement for job applications
Term 2 of 163
who designs appraisal system?
HR and mangers of both line and support activities
External consultants design the appraisal system
Only the finance department handles appraisals
Appraisals are designed by the it department alone
Term 3 of 163
Who makes the official offer of pay?
-it's inevitable, don't worry
-be objective
-do not discuss open cases
-be attentive to date and signatures
timely, HR system at best and HR paperwork at worst
HR because of need for information of earnings
HR
,Term 4 of 163
management by objectives
assist HR in monitoring claims and challenge those that don't appear appropriate;
provide proper documentation
a process of setting mutually agreed upon goals and using those goals to evaluate
employee performance
a technique that focuses only on financial outcomes
a strategy that ignores employee input
Term 5 of 163
who is unemployment compensation inteded for?
To remain current and competitive with compensation levels in the healthcare industry
and local labor market
employees who are laid off through no fault of their own and individuals who have been
dismissed because of their apparent inability to meet requirements of positions
all employees have had an opporunity to discuess appraisals in detail
provides a clear picture of what is expected of each employee to which they can later
be evaluated on
Term 6 of 163
All offers of employment are conditional:
as opportunities to review selected practices for possible violations and determine how
these practices can be improved
-consistency
-not enough time - first ones may be thorough, but as deadlines approach others are
rushed
passage of wage and hour laws and enactment of labor laws
-Must complete reference checks
-Must pass pre-employment physical examination
,Term 7 of 163
when is self appraisal useful?
when evaluating employees with no prior experience
when appraising employees who require to exercise some degree of indepent discretion
and judgement
when performance metrics are not clearly defined
during team-building exercises
Term 8 of 163
Scientific managment focuses on
business and organziations
hr because of need for information of earnings
process and production instead of people
historical or current pay information
Term 9 of 163
executive support
executive management must be visibly supportive of appraisals so they don't become a
meaningless routine
executives should ignore appraisals to focus on profits
support from executives is unnecessary for appraisal processes
executive support is only needed during financial audits
, Term 10 of 163
What forms must be completed and kept in personnel files?
W-2 forms for tax reporting purposes
I-9 verification of a person's legal status
Payroll records detailing employee salaries
Employee handbooks outlining company policies
Term 11 of 163
two approaches to annual appraisals
twice a year based on employee feedback
once a year or at anniversay date of employment
every month regardless of performance
only when there is a significant change in job duties
Term 12 of 163
when it comes to compensation, what should managers know?
how to reduce overall payroll expenses effectively
the legal requirements for minimum wage compliance
how pay increases relate to performace and level of performance required for merit
based increases
the importance of employee benefits over salary
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