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JMESI-US004 Change and Innovation Two. Implementation and Evaluation Questions and Answers Rated A+
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JMESI-US004 Change and Innovation Two. Implementation and Evaluation
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JMESI-US004 Change and InnovationTwo. Implementation and Evaluation
Your quality office through the Quality Council (QC) has established benchmarks (target
performance metrics) for hospital-acquired infection rates (HAIs). You have decided,
based on recommendations from the QC, that a vigorous program be instituted to lower
current HAI rates and achieve these benchmarks. - answerEducate staff on why
changes are neccessary
Institutionalizing new approaches is a critical step to take for effective organizational
change. - answerTrue
Setting objectives and milestones to give the staff foreseeable and reachable goals is
part of the unfreezing phase of Lewin's change model. - answerFalse
Which method of overcoming resistance to change is best used when someone or
some group clearly will lose out in a change and where that individual or group has
considerable power to resist? - answerNegotiation and agreement
Continually clarifying and deepening one's personal vision of what could or should be
done is which of the Five Disciplines for the Learning Organization? - answerPersonal
mastery
Instituting job rotations and shadowing others from different departments is an example
of which method to inspire organizational innovation? - answerTrading places
Which item in a lessons learned document covers areas such as impact on
organizational goals, impact on other departments, and unanticipated findings? -
answerResults and measures
Which method of overcoming resistance to change is best used when people are
reluctant to change due to learning anxiety? - answerFacilitation and support
Which evaluation tool is used to obtain anonymous input from a large number of people
who participated in, or were affected by, a change? - answerSurvey
What approach to overcoming resistance should be used when speed is essential and
people have the power to resist? - answerExplicit and implicit coercion
What evaluation tool uses designated observer(s) to identify issues or patterns in
behaviors and flow of work? - answerObservations
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