BUILDING EFFECTIVE TEAMS YODER-
WISE: LEADING AND MANAGING IN
NURSING, 7TH EDITION CHAPTER 19:
EXAM QUESTIONS WITH CORRECT
ANSWERS
1. A nurse manager is experiencing conflicts between herself and staff members. She
had tried to develop a team by using a shared leadership model to empower the staff.
Staff members are functioning:
a. as a team.
b. independently.
c. interdependently.
d. as a group. - Answer-ANS: D
A group is a collection of interconnected individuals working together, with a high
degree of interdependence, for the same purpose. A team is a unified group that is
committed to a common purpose, performance goals, and approach, for which they hold
themselves mutually accountable. The conflict indicates that the staff may not be united
in a common purpose.
2. The nurse manager used a mediator to help resolve conflicts on the unit. During the
mediation process, the nurse manager saw signs of potential team building. One key
concept of an effective team is:
a. conflict.
b. task clarity.
c. commitment.
d. a designated leader. - Answer-ANS: C
Team building involves moving toward a common vision, which requires commitment.
Conflict and clarification of tasks are components in the development of this
commitment.
3. A mediator suggested that the nurse manager and staff members decide on a
method to resolve conflicts. It is important to have agreements about how team
members will work together because:
a. if there are no agreements, each member will make up rules about how to handle
disagreements and relationships.
b. people are naturally difficult and will not work well together without such
agreements.
c. people will naturally ask for agreements about how to be together.
d. a way to eliminate nonproductive team members must be available. - Answer-ANS: A
People must agree on the goals and mission with which they are involved. They have to
reach some understanding of how they will exist together. Tenets or agreements such
, as "I will respectfully speak promptly with any team member with whom I have a
problem" go a long way to avoid gossiping, backbiting, bickering, and misinterpreting
others. Without agreement, people have implicit permission to behave in any manner
they choose toward one another, including angry, hostile, hurtful, and acting-out
behavior.
4. By following a shared leadership model, the nurse manager believes that staff
members will learn to function synergistically. Some teams function synergistically
because members:
a. do not volunteer unwanted information.
b. actively listen to each other.
c. listen to the person who believes he or she is an expert.
d. do not speak unless they are absolutely sure they are correct in their views. -
Answer-ANS: B
Active listening in a group creates synergy in that team members really hear one
another's ideas and share in decision making.
5. The chief nursing officer decided that the nurse managers need a series of staff-
development programs on team building through communication and partnerships. She
understood that the nurse managers needed to build confidence in ways of handling
various situations. The greatest deterrent to confidence is:
a. lack of clarity in the mission.
b. lack of control of the environment.
c. fear that one can't handle the consequences.
d. fear that the boss will not like one's work. - Answer-ANS: C
Fear of not being able to manage consequences undermines confidence and a sense of
competency.
6. The mediator noticed that tension was still evident between the nurse manager and
staff members. He informed the chief nursing officer that to begin team building, it would
be important that everyone:
a. work together in a respectful, civil manner.
b. use avoidance techniques when confronted with a conflict.
c. develop a personal friendship with each other.
d. socialize frequently outside of work. - Answer-ANS: A
For team building to occur, team members need to be able to listen actively and respect
one another's opinions, while feeling comfortable in openly expressing their own.
7. The state of being emotionally impelled, demonstrated by a sense of passion and
dedication to a project or event, describes:
a. commitment.
b. control.
c. willingness to cooperate.
d. communication. - Answer-ANS: A
Commitment is described as having a sense of passion and commitment to a project
without necessarily having a need to control.
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