TCOLE Graded A+
Which telecommunicator core competency includes emotional intelligence, customer service, and stress
management?
a. Interpersonal Skills ️
b. Communication Skills
c. Professionalism
d. Geography ---
The Commission has the authority to suspend a license for vi...
Which telecommunicator core competency includes emotional intelligence, customer service, and stress
management?
a. Interpersonal Skills ✔️
b. Communication Skills
c. Professionalism
d. Geography
---
The Commission has the authority to suspend a license for violation of any provision of Texas
Occupations Code __________________.
✔️ 1701
---
In addition to honoring officers who died in the line of duty, what is the purpose of the Texas Peace
Officers Memorial?
a. Recruiting new peace officer candidates
b. Providing financial assistance to families of fallen officers
c. Serving as a source of information about line of duty deaths ✔️
d. Memorializing fallen officers is the sole purpose
---
,If evaluation documents accurately measure employee behaviors within specific categories, these
documents are termed __________________.
a. Fair
b. Reliable
c. Valid ✔️
d. Equal
---
The PSAP that typically receives and processes 9-1-1 calls is referred to as the __________________.
a. Primary PSAP ✔️
b. Consolidated PSAP
c. Legacy PSAP
d. Serving PSAP
---
Actions taken to uphold standards and procedures to provide services that meet performance
requirements are part of this process.
a. Quality Assurance ✔️
b. Quality Control
c. Quality Improvement
d. Quality Promotion
---
,An event causing damage due to an extraordinary natural or man-made occurrence is classified as a(n)
__________________.
a. PSAP
b. Preventable Tragedy
c. Emergency ✔️
d. Unavoidable Incident
---
According to Section 217.1 Minimum Standards for Enrollment and Initial Licensure, what is the age
requirement for telecommunicators?
✔️ 18
---
A system used for assessing the quality of services provided is part of this performance standard
process.
a. Quality Assurance
b. Quality Control
c. Quality Improvement ✔️
d. Quality Promotion
---
__________________ is the process of exchanging information using signs, symbols, and behavior.
a. Communication ✔️
, b. Telecommunication
c. Downloading
d. Commiserating
---
When an officer is convicted of a felony unrelated to their duties, what action would the Commission
take regarding their licenses?
a. Suspension for 180 days
b. Suspension for 10 years
c. Suspension for 30 years
d. Immediate revocation ✔️
---
An applicant seeking a license from the Commission must be evaluated by a __________________ and a
__________________.
a. psychic; physiologist
b. physiologist; physician
c. psychologist; psychic
d. physician; psychologist ✔️
---
The title of Chapter 217 of Title 37 Texas Administrative Code is __________________.
✔️ Enrollment, Licensing, Appointment, and Separation
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