Exam (elaborations)
CIVIL SERVICE TEST 4 QUESTIONS AND ANSWERS
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CIVIL SERVICE TEST 4 QUESTIONS AND ANSWERS
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Name: Score:40 Multiple choice questions
Term 1 of 40
12. As you continue talking with a man you are interviewing, you have the feeling that some
of his answers to earlier questions were not totally correct. You think that he might have
been afraid or confused earlier, but that the interview has now put him in a more
comfortable frame of mind. In order to test the reliability of information received from the
earlier questions, the best thing for you to do now is to ask new questions that:
allow him to explain why he deliberately gave you false information
would yield the same information but are worded differently
put pressure on him so that he personally wants to clear up the facts in his earlier
answers
indicate to him that you are aware of his deceptiveness
Term 2 of 40
26. In order to get the maximum amount of information from someone during an interview, it
is most important for the interviewer to communicate to the person being interviewed the
feeling that the interviewer is which of the following?
interested in what the person has to say
a figure of authority
efficient in his or her work habits
sympathetic to the lifestyle of the person being interviewed
,Term 3 of 40
37. Which of the following behaviors by eyewitnesses should probably concern investigators
the most?
the tendency of eyewitnesses to "homogenize" what they've seen when exchanging
information or chatting about the incident
eyewitnesses who are not clear about minor details
eyewitnesses who are a little nervous
eyewitnesses who dislike their supervisors intensely
Term 4 of 40
14. All of the following are examples of flight defenses, EXCEPT:
rationalization
talking about problems excessively
using threatening language
withdrawing
Term 5 of 40
18. Each of the following is true about nonverbal communication,
EXCEPT:
nonverbal communication is easily controlled
much of the meaning of a message is transmitted through nonverbal behavior
nonverbal behaviors can reveal hidden agendas
nonverbal signals can help the interviewer determine if the person being
interviewed is confused but unwilling to admit it
,Term 6 of 40
13. When investigating a situation, which of the following is most important?
that those whom you've questioned feel that you're unbiased
that those whom you've questioned feel comfortable around you
that those whom you've questioned feel confident in your abilities
that those whom you've questioned admire your investigative skills
Term 7 of 40
23. Of the following statements, which is the most accurate?
good investigative techniques are easily learned
witnesses should be given a lot of time to collect their thoughts before being
interviewed
the more standardized and thought out the investigative procedures, the better the
chance that the investigation will be successful
statements taken from witnesses are not usually as critical to an investigation and
subsequent action as some experts claim
Term 8 of 40
33. As a Safety and Health Inspector, you conduct safety and health inspections in a wide
variety of settings. The supervisor at one of the sites you must periodically inspect seems
very anxious during your visits, and always wants you to pinpoint exactly when you will
be returning for your next inspection. It would be best:
to assume the supervisor has something to hide, so you will double the number of
inspections at the site
to assume nothing
to assume the supervisor is just slightly neurotic
to check to see if the supervisor has a criminal record
, Term 9 of 40
2. While conducting investigations, it is necessary to pay close attention to nonverbal
communication. This would include all of the following, EXCEPT:
analyzing each individual behavior as it arises
paying attention to the person's tone of voice
viewing the nonverbal messages as indicators
noting discrepancies between verbal and nonverbal messages
Term 10 of 40
25. As a Labor Standards Investigator, you perform field work in order to enforce New York
State labor laws. If no set agency policy is in effect, which of the following would most
likely be the highest priority to investigate?
a report of a minimum wage violation
a report of nonpayment of overtime wages to an employee
a report of nonpayment to a worker in an industrial homework setting
a report of systematic nonpayment to farm workers
Term 11 of 40
40. When investigating a situation, you are careful when asking questions to never indicate
how you think the question should be answered. This practice is a good idea, primarily
because:
it shows those you interview that you have confidence in their intelligence
you will be more likely to get truthful answers
you will not be significantly influencing the answers of those you've interviewed
you will impress them with your interviewing skills
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