Develop a proposed balanced scorecard to be presented to the Board of Directors at its next meeting.
Institution
University
1.Summarize the process that Deb Young used to develop a balanced scorecard for GPI.
2. Identify the advantages and disadvantages of having a balanced scorecard at GPI.
3. Develop a proposed balanced scorecard to be presented to the Board of Directors at its next meeting.
4. Diagram a stra...
develop a proposed balanced scorecard to be presented to the board of directors at its next meeting
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Develop a proposed balanced scorecard to be presented to the Board of Directors at its next meeting.
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, Summarize the process that Deb Young used to develop a balanced scorecard for GPI.
According to Deb, the balanced scorecard is mean to provide diagnostic information of agency
operations and allow for more informed, strategic decision making. To do this, Deb formed a
committee of representatives from each of the directorates to help in its development. Each
group was tasked to have each committee member to write down their ideas on GPI’s critical
success factors (CSFs). The ideas were read out loud and added to the flipchart without
discussion. After this, there were discussions in the various groups to generate new ideas to be
added to the flip chart.
Each ideas were then written on a post-it note and pinned to a wall. Two groups were formed
with group a meant to group them as they deemed appropriate while group B reviewed and
discussed them. Thecommittee as a whole would then review the ideas together. this would
culminate in the narrowing down of this ideas based on client satisfaction, quality of services
provided, efficient Operations, and financial viability were critical to the success Of the
organization.
Thecommittee developed a perspective for each point. Approximately 20 CSFs were identified
for the balanced scorecard. a strategy map was then developed that would lead to the success of
this CSFs. after identifying the CSFs and its perspective, the team openly discussed ideas and
identified one or two performance measure for each CSF.
1. The advantages and disadvantages of having a balanced scorecard at GPI.
Advantages.
It would be a big win for the beneficiaries because the balance scorecard would ensure
that the provision of quality services would be their core goal. This would mean that
services that were not up to scratch before in terms of satisfaction would be massively
improved, and rightly so.
It would weed out goals that were previously done but which are not that important. This
is because at GPI, with the provision of the many services, in between there is bound to
be a services which the providers think is important but which is actually not that
important to the beneficiaries. As such therefore, when such a service is eliminated, it
helps the management to train their eyes in more important services and efficiency.
Disadvantages.
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