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AF F 5 Level questions with answers.
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AF F 5 Level questions with answers.
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AF F 5 Level questions with answers.SAF/FM is composed of which sub-organizations? (Mark all that apply). ANS -Deputy Assistant Secretary
for Budget (FMB)
Deputy Assistance Secretary for Programs (FMP)
Deputy Assistant Secretary for Cost and Economics (FMC)
Deputy Assistant Secretary for Financial Operations (FMF)
Workforce Management and Executive Services Directorate (FME)
Who is the principal advisor and assistant to the secretary and deputy secretary of Defense for
budgetary and fiscal matters? ANS -USD(C)
Deputy Assistant Secretary for Cost and Economics (FMC) goal is to deliver credible, objective analysis,
enabling cost conscious decisions. ANS -True
Who performs quality review inspections, develops and managing internal review checklists and ensures
squadron internal controls are in place and working? ANS -FMQ
The QAM, appointed by the base Commander, provides technical assistance and advice to the
Comptroller and staff. ANS -False
DFAS-LI ANS -All Services (Accounting)
DFAS-CL ANS -Navy, Marine Corps, & Retirees
DFAS-IN ANS -Air Force, Army (Pay)
,DFAS-RO ANS -Army Accounting
DFAS-CO ANS -Defense Agency
Which is a division of the Resource Directorate? ANS -Resource Management Analysis
Cost & Comparative Analysis
Financial Operations Integration
Planning and Programming
Which are within the Comptroller Squadron and has become an additional duty for FM personnel due to
funding cuts? ANS -Local Area Network Support (FMZ)
What was created in 1991, by the the Secretary of Defense to reduce the cost of Defense Department
finance and accounting operations and to strengthen financial management through consolidation of
finance and accounting activities across the department? ANS -Defense Finance and Accounting Services
Air Force employees can use official email systems to inform other employees about unofficial
fundraising activities when approved by the organization's commander. ANS -True
Which items are considered gifts between employees? (Mark all that apply). ANS -Sporting event tickets,
Paperweights
Which of the following political activities are active duty service members allowed to do? (Mark all that
apply) ANS -Display a political sticker on a private vehicle
Write a letter to the editor of a newspaper expressing7 personal views on public issues or political
candidates, if such action is not part of an organized letter-writing campaign
, If you receive a gift from an outside source that exceeds $20, you can simply pay the difference in order
to be in compliance with the regulation. ANS -False
When dealing with official travel, a traveler who has a personal credit card that would generate more
desirable travel benefits may use their personal card instead of the government travel card. ANS -False
Which of the following is NOT associated with the professionalism principle? (Mark all that apply). ANS -
Flexibility
Customers expect you to stay with an issue until it is resolved, unless you're not involved in the actual
resolution. ANS -False
Unmet expectations may result in disappointment, _____________, and anger. ANS -Frustration
Which of the following should you do when trying to de-escalate difficult situations? ANS -Work to
maintain mutual respect
The five principles of customer service are: Friendliness, Recovery, Problem Resolution, Professionalism,
and __________________. ANS -Flexibility
Which of the following is NOT one of the six recommendations when returning a telephone call? ANS -
Wait for the customer to ask why you're calling
Which of the following is TRUE about using jargon when communicating with customers? ANS -Don't use
a lot of abbreviations or acronyms
To show you understand what the problem is, you should restate the problem to the customer. ANS -
True
The ability to restate what has been communicated is called ANS -active listening.
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