BUSOBA 3230 Exam 1 | Questions with 100% Correct Answers
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Course
BUSOBA 3230
Institution
BUSOBA 3230
BUSOBA 3230 Exam 1 | Questions with 100% Correct Answers Operations Management is defined as "The systematic design, direction, and control of processes that transform inputs into services and products for internal, as well as external, customers". Therefore, operations management only apply in t...
Operations Management is defined as "The systematic design, direction, and control of
processes that transform inputs into services and products for internal, as well as
external, customers". Therefore, operations management only apply in these industries:
Healthcare
All Industries
Government
Manufacturing
Financial Services
Non-Profit Organizations
Professor Newsom purchases paint from Sherwin-Williams Store when redecorating her
home. She is therefore a customer of Sherwin-Williams and is
___________________________ in the supply chain.
strategic
competitive
upstream
downstream
Getting a haircut is more like a service process because:
the haircut is tangible.
the quality is very objective and easy to measure.
if the appointment is missed, it cannot be stored for another time.
there is very little customer involvement.
Headquartered in Germany, Aldi is one of the fastest growing discount supermarkets in
the United States. In a recent advertisement aired on local television, Aldi claims: "you
will like our products but love our prices." Which of the following is most true for Aldi?
Neither products or price are order winners
Both products and price are order winners
Products are order qualifiers, price is an order winner
Price is an order qualifier, products are order winners
Based on the operational decisions discussed in the in-class video, what appear to be
the competitive priorities for Jeni's?
Top quality product and top quality experience
Low cost product and on time delivery
, High variety product and speed of experience
Consistent quality product and fast delivery speed
The design, operation, and improvement of the systems that create and deliver the
firm's primary products and services.
Operations and supply chain management (OSCM)
One or more activities that transform inputs into outputs.
Processes
List the 5 supply chain processes
1. planning
2. Sourcing
3. Making
4. Delivering
5. Returning
Consists of the processes needed to operate an existing supply chain strategically.
Here a firm must determine how anticipated demand will be met with available
resources
Planning
Involves the selection of suppliers that will deliver the goods and services needed to
create the firms product
Sourcing
Where the major product is produced or the service is provided
Making
Aka logistics processes
Delivering
Involves processes for receiving worn-out, defective and excess products back from
customers and support for customers who have problems with delivered products
Returning
When a firm builds service activities into its product offerings to create additional value
for the customer.
Product-service bundling
Emphasizes how a factory's capabilities could be used strategically to gain advantage
over a competing company.
manufacturing strategy
An integrated set of activities designed to achieve high-volume production using
minimal inventories of parts that arrive exactly when they are needed.
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