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APM- CIS EXAM # 1 SERVICENOW
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APM- CIS EXAM # 1 SERVICENOW
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APM- CIS EXAM # 1 SERVICENOWWhat is APM and what assistance does it provide an organization? - Answers -
Application Portfolio Management is a framework for managing enterprise Business
Applications and software-based services.
APM aids in
- developing a comprehensive understanding of applications in the organization
- identifying redundancy
- decreasing budget/costs
- identifying which applications to modernize/upgrade
- deciding whether to invest, sustain or replace based on business need aligned to
organizational goals
What challenges can you address with APM (5)? - Answers --Redundant applications
for similar functions
-Increasing cost of owning and maintaining applications
-Increasing demand to upgrade the existing applications for new functions
-Conflict between in-house legacy applications and that of the vendors
-Inadequate performance because of outdated applications
What is the basic plugin for APM? - Answers -Application Portfolio Management
(com.snc.apm)
***What plugins does APM activate if they are not already active (6)? - Answers --
Business Planner [com.snc.apm.business_planner]
- Demand Core [com.snc.demand_core]
- Fiscal Calendar [com.snc.fiscal_calendar]
- Performance Analytics - Content Pack - APM [com.snc.pa.apm]
- Bubble Chart Widget for Service Portal [com.snc.sp_workbench_widgets]
- Tree Map [com.snc.treemap]
What are the four standard Performance Analytics APM plugins and the one available
by subscription? - Answers --Performance Analytics - Content Pack - Application
Portfolio Management
-Performance Analytics - Content Pack - Application Portfolio Management and Change
Management
-Application Portfolio Management, Performance Analytics - Problem Management
- Performance Analytics - Content Pack - Financial Management for APM
**By subscription
- Performance Analytics Premium for APM
, ***What plugins are required for specific features in the APM module (4)? - Answers --
APM - ATF Tests [com.snc.apm.atf]
- Business Stakeholders [com.snc.business_stakeholder]
- Domain Support - Domain Extensions Installer
- Performance Analytics Premium for APM [com.snc.pa.premium.apm]
Activate the following for additional:
- PPM Standard [com.snc.financial_planning_pmo]
- Financial Management for APM [com.snc.financial_management_for_apm]
(and you get Performance Analytics - Content Pack - Financial Management for APM)
***What are the Roles Installed with APM (4)? - Answers -- APM Admin
[sn_apm.apm_admin]: Create or Update Application records and access administration
activities. ***Create/update/delete application categories.***
- APM Analyst [sn_apm.apm_analyst] : Access applications landscape, dashboards,
roadmaps, strategy program workbench, and associated pages. ***View/update/delete
application indicator scores.***
***- APM User [sn_apm.apm_user]: Access to ***create/update/delete applications***,
view landscape, and roadmap
- APM Read [sn_apm.apm_read]: Access to view APM PA dashboards provided by the
base system and the underlying tables from where the data for the dashboards are
retrieved.
***Classifying applications helps track and compare. You can identify relationships and
redundancies between applications more easily. What are five (5) attributes you can
add to a application to classify and group? - Answers -**all require apm_admin to
create/edit
- Application Category (mandatory) = grouping attribute which can be used to make
application rationalization decisions.
-Category Group (optional) = Grouping attribute used for filtering and reporting app
categories
-Application Family (Optional) = Group applications by the manufacturers classification
of their products into various suites
-Business Process (Optional) = primarily used for filtering and reporting
-Software Model = Specifications of software such as manufacturer, version, release
date, and end of life date.
T/F: Email notifications are inactive by default. - Answers -True
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