wanted as a gift for her birthday which is today she later realized the pen is missing
from the set and she now wants to exchange it for the same complete Set which
unfortunately is out of stock: Best: Locate anotherpost office that has a specific set and tell
her that she can get it there
Worst: suggest that she make an official complaint that you will pass on to yourpostmaster
4. You have received a large delivery of new shipping supplies and have beenasked to
finish stacking them on the shelves by lunchtime while stacking you notice that your
fellow postal employee is struggling with the customersrequest: Best: give your colleague
quick guidance regarding the customers requestand return to staffing so you can complete your
task on time also ask another personemployee to get help with the customers request so you can
complete your task ontime
Worst: continue stocking the shelves in order to complete your task on time
5. A customer is expecting an important delivery according to the tracking information
the status of her package indicates it is out for delivery she was scheduled to receive her
package this morning it is now noon she is worriedher package has been misplaced: Best:
reassure her that her package is out fordelivery explained that the status would have changed if
2/2
2 of 5 9/18/2024, 11:25
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