Exam (elaborations)
USPS Part 1 Mail Carrier Questions and Answers Latest (2024 / 2025) (Verified Answers by Expert)
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USPS Part 1 Mail Carrier Questions and Answers Latest (2024 / 2025) (Verified Answers by Expert)
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mail carrier usps part 1.pdf file:///C:/Users/HP/Desktop/New%20Conver/mail%20carrier%20usMAIL CARRIER USPS PART 1
1. a customer recently switched apartment units and is upset he hasn't been receiving his
mail. he asks if you can give it to him, but you're not supposed to until he files a change of
address form. What would you most and least likely do
ANS most likely Tell him you understand it's frustrating, but you're required to deliver to the
address marked on the mail. Offer to walk through how to set up mail forwarding.
Least likely Explain that you can't forward mail without a form because there's no way for you to
confirm he's being honest about his address change.
2. a customer on your route is upset because his local post office doesn't carry an item
he wants. he needs it today and says he doesn't have time to drive around looking for it.
would you most and least likely do
ANS Most Likely - Work to figure out what the customer needs the item for and suggest an in-
stock alternative.
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,mail carrier usps part 1.pdf file:///C:/Users/HP/Desktop/New%20Conver/mail%20carrier%20us
Least Likely - Ask your manager's permission to personally pick up the product from another post
office.
3. You are out on your delivery route when a customer comes up and asks you about a
missing package that you know you delivered yesterday.
ANS ML- Let the customer know you delivered it already and ask if someone else may have
brought it inside
LL- Inform them you delivered the package and tell them the policy states they are responsible
for it after it has been delivered
4. A customer asks you how to locate an item that she can't find on the website during your
delivery route
ANS ML- Kindly explain where the product is, and ask if she would like assistance locating
anything else
LL- Offer to help her find it and explain where she can locate it on the website
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