NR222-Therapeutic Communication
[100% Correct Questions and Answers]
AIDET *Ans* A=Acknowledge
I=Introduce
D=Duration
E=Explanation
T=Thank you
Barriers to Effective Communication *Ans* Anxiety
-Alters perception, distorts reality
Attitudes
-Bias/stereotypes
-Communicates negativity; distorts perceptions
Barriers to Effective Communication *Ans* Anxiety, attitudes, noise, activity, distance, language
barriers, beliefs, touch, eye contact, appearance, emotions, body language, gestures, interruptions,
distractions, illness, medication side effects
Barriers to effective communication can originate with the nurse, the individual, or both
Barriers to Effective Communication *Ans* Failure to address concerns/needs
-Identify and correct source of failure such as inadequate assessment
Setting
-Control/alter disturbing environmental factors
Consider client's developmental level
, Barriers to Effective Communication *Ans* Gaps between the nurse and individual
-Gender, age, ethnicity, language
-Causes difference in perception; blocks understanding
-seek clarification from translators; explore ways in which perceptions may differ and how meanings can
be clarified
-If client does not speak English use a professional interpreter
-Do not use family or visitors as interpreters
Resistance
-Behavior to reduce anxiety
-Avoidance, anger, tardiness, changing the subject
Barriers to Effective Communication *Ans* Transference
-The nurse reminds the client of someone
Countertransference
-The client reminds the nurse of someone
Sensory factors
-Use other senses; obtain specialized assistance
Communicating with clients who have special needs-Clients Who Are Unresponsive *Ans* Call
patient by name during interactions
Communicate verbally and by touch
Speak to them as though they can hear you
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