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BPI Exam #1 Questions and Answers
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BPI Exam #1 Questions and Answers
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BPI Exam #1 Questions and AnswersPOWER POINTS - Correct Answers -1. What is a Process
2. Acronyms
3. Measurements
4. Quality and TQM
5. Problem Statements
6. Matrix Diagrams
1. PROCESS - Correct Answers -Dictionary:
A series of actions or steps taken in order to
achieve a particular end.
(don't realize it)
(EX: morning routine)
Process Definition - Correct Answers -Process Model:
A process is a series of steps and decisions
involved in the way work is completed. We may
not realize it, but processes are everywhere and
in every aspect of our leisure and work.
input -- activities -- output
Some Process Examples - Correct Answers -Texas Tech University
-how do you register for classes?
-advisor meeting
-any restrictions?
Personal
-how do you get to work
-how do you chose what to eat for dinner
-exercise 3 times a week - his example he packs gym bag before so because he is
brain dead in mornings
Let's Use Oil Change - Correct Answers -List the steps to change your oil:
1. go to car place
2. walk in and ask/pay for oil change
3. wait in lobby
, 4. go back in car when ready
5. drive back home
SCM Organization Processes - Correct Answers -• Reorder Inventory
• Set a Budget
• Order Transportation
• Help a Customer
• Fix a machine/truck
• Pick an Order
• Write a Work Order
• Inspect Shipments
• Rework
Do process over and over while continuously Improve
Let's Improve "Process" - Correct Answers -Since the entire course is about
improvement,
can we be more precise in our definition to
better suit "Business Process Improvement"
or BPI?
• Process is achieve an end but also MAKE IT BETTER
- What should we include to make a better
definition of process?
ESPN Process Problem Example - Correct Answers -ESPN there is a basic process for
submitting a background
check for a new hire. The process is described below:
• The process seems straightforward with little room for
error. However, hiding underneath the basic definition are
key pieces of information that illuminate the problem and
the process improvement solution.
Problem #1: Timing and
Interdependency - Correct Answers --Big company so they send over all people hired
and fired on Tuesdays
-if you give applicants later Tuesday it will..
-sits for an entire week and another week on a background check
THIS IS = interdependency
Problem #2: Variability - Correct Answers --what time people wake up (don't charge
phone, slept in)
-driving to work (more traffic one day, less traffic other)
4 Major Elements of a Process - Correct Answers -- Steps and decisions — the
flowchart. A series of steps and decisions
involved in the way work is completed
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