WGU C215 Operations Management PVDC Final EXAM Questions With Correct Solutions All Verified By An Expert A+ Graded
3 views 0 purchase
Course
WGU C215
Institution
WGU C215
Which definition is used for quality, evaluates how well a product performs its intended function? - ANS Fitness for use
14 points for quality improvement - ANS Which total quality management (TQM) process was developed to stress management's responsibility for quality?
ISO 9000 - ANS S...
Correct Solutions All Verified By An
Expert A+ Graded
, Which definition is used for quality, evaluates how well a product performs its intended function?
- ANS Fitness for use
14 points for quality improvement - ANS Which total quality management (TQM) process was
developed to stress management's responsibility for quality?
ISO 9000 - ANS Set of international standards on quality management and quality assurance,
critical to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
K
Checklist - ANS A list of common defects and the number of observed occurrences of these
defects.
C
scatter diagram - ANS a plot of two variables showing whether they are related
LO
Control Chart - ANS A graph that shows whether a sample of data falls within the common or
normal range of variation.
mean - ANS A statistical measure of central tendency, or average, based on dividing a total by
the number of individual cases.
YC
assignable causes of variation - ANS -Causes can be identified and eliminated
-e.g. poor employee training, worn tool, machine needing repair
common causes or random - ANS Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
D
Cpk measures - ANS How close one is to a target and how consistent one is with the average
performance.
U
-How closely it measures
Six Sigma - ANS Technical tolls and people involvement
ST
The empirical rule, 3 standard deviations. This is 3 sigma's.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) - ANS a six sigma process that outlines
the steps that should be followed to improve an existing business process
define stage - ANS includes the voice of the customer and value stream
Job Design - ANS It does not have anything to do with people.
-The process by which managers decide how to divide tasks into specific jobs
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Studyclock. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $14.49. You're not tied to anything after your purchase.
