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Certification Review Guests Service Professional Questions and Answers 100% Correct | Latest
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Certification Review Guests Service Professional Questions and Answers 100% Correct | Latest
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Certification Review Guests Service ProfessionalQuestions and Answers 100% Correct | Latest
2024-2025
Which of the following is the most likely reason for losing guest"s business ? -
ANSWER B : Guests are dissatisfied with service .
The opportunities for incorporating personality into your service ? - ANSWER B
: Endless
When you are assisting a person with disability you should ? - ANSWER D : Do
all of the above .
Injecting personality into your service can make guests that they are ? -
ANSWER D : Dealing with a person who cares about them .
In addition to being on the lookout for ways to raise the service you provide to
guests you should also look for ways ? - ANSWER D : Personalized the service
you offer .
Personalized guests service is best describe as ? - ANSWER B : Identifying ways
to make guests experience unique .
Which of following examples best described the outcome of successfully using the
guests recovery principles in this training ? - ANSWER B : The situation is
resolved to the guests satisfaction .
, Carlos works in the maintenance department. As he"s walking through the to
repair a broken air conditioner he notice a guests struggling to walk through the
lobby doors with her umbrella. which of the following response is the most
appropriate example of using the principles of commitment to provide
outstanding service in this situation ? - ANSWER C : Carlos should radio to
security and ask someone to come help the guests .
Using your knowledge of your property's changing amenities and service to help
guests get most out of their day best describes your ? - ANSWER A : Personal
commitment to continue learning .
Allowing your personality to shine through your service is important because ? -
ANSWER A : Guests don't want to talk to some one who sound's stiff and
impersonal .
Providing extraordinary service for guests with disabilities ? - ANSWER C : Is
not really that different from the same great service you provide to all guests .
Being knowledgeable of your property and the surrounding areas mean ? -
ANSWER A : Identifying information that you can use when guests have
questions or need assistance .
Which of the following examples best describe the outcome of providing
perosnalized guests service ? - ANSWER C : The guests feels special and
appreciated .
Which of the following is the most important to be knowledgable about your
property and surrounding areas ? - ANSWER C : Guests see you as truth worthy
source of information .
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