USPS Quiz 476 Questions And Answers Well Illustrated.
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Course
USPS
Institution
USPS
USPS Quiz 476 Questions And Answers Well Illustrated.
A customer moved but is not receiving his mail because he did not submit a change of address form. He wants you to give him his mail anyway. - correct answer. MOST
Tell him postal policy prohibits you from giving him mail until a c...
USPS Quiz 476 Questions And Answers
Well Illustrated.
A customer moved but is not receiving his mail because he did not submit a change of
address form. He wants you to give him his mail anyway. - correct answer. MOST
Tell him postal policy prohibits you from giving him mail until a change of address is
submitted
LEAST
Tell him there is nothing you can do until he submits a change of address
A customer on your route asks how to find something on the USPS website. - correct
answer. MOST
Explain where to find it and offer to help with any other issues he may have
LEAST
Offer to help him find it on his computer
A customer asks about status of a package that you delivered days ago. - correct
answer. MOST
Show him proof of delivery and tell him he is responsible for the package once it is
delivered
LEAST
Show him proof of delivery and ask if it might have been stolen.
A customer asks questions about shipping choices, but you do not know the answers. -
correct answer. MOST
Say you do not know about shipping choices and suggest that he look on USPS website
, LEAST
Say you will have answers tomorrow and research the shipping choices after finishing
your deliveries
A new employee is having trouble learning his job which forces you and others to work
harder to meet production standards. - correct answer. MOST
Tell him how to do his job quicker and better
LEAST
Do nothing because his production should improve over time.
A customer is angry because the nearby post office does not have a product he needs
today. - correct answer. MOST
Suggest an alternate product that may work
LEAST
Go get the product at another facility and bring it back to the customer
You are3 to complete a task before beginning deliveries. While doing that task, you see
two coworkers having trouble with a job - correct answer. MOST
Give them only some quick advice so you can complete your task in time
LEAST
Ignore them and finish your task
A customer complains to you about another Postal Employee - correct answer. MOST
Explain that the employee in question is really a good worker but was just having a bad
day
LEAST
Listen to his complaint, apologize, and suggest he talk to the postmaster.
How much experience do you have working directly with customers? - correct answer.
5-10 years
How would your latest manager rate your punctuality compared to other employees -
correct answer. The very best
How many jobs have you left voluntarily in the last 4 years - correct answer. 0
How would your latest manager rate your customer service skills compared to others? -
correct answer. The very best
How would your latest manager rate your performance compared to other employees? -
correct answer. The very best
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