LENOVO WARRANTY SERVICE AUTHORIZATION EXAM
(RWSTO16)/ WARRANTY SERVICE AUTHORIZATION EXAM
ASP&ONSITE(RWST217) NEWEST COMPLETE VERSION 90
QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) | ALREADY GRADED A+.
Which of the following shows the list of components that must be removed
before servicing the LCD panel? ✔✔CORRECT ANSWER✔✔Hardware
Maintenance Manual (HMM)
What is electrostatic discharge? ✔✔CORRECT ANSWER✔✔The sudden flow
of static charge from an object with a higher charge to an object with a
lower charge.
One key aspect of exceptional customer service is ______________.
✔✔CORRECT ANSWER✔✔Involving the customer in the solution process
A technician is about to open a desktop PC to replace a video card. He shuts
down the computer, opens it, grounds himself with the ESD wrist strap, and
begins to open the case. Which step did the technician forget to do?
✔✔CORRECT ANSWER✔✔Disconnect the power cable
What is the Bootable Generator used for? ✔✔CORRECT ANSWER✔✔To
create bootable diagnostics in Windows and Linux.
, How do you enter BIOS Setup? ✔✔CORRECT ANSWER✔✔Continually tap F1
during system boot
What are the two major different types of memory modules that will be
found across Lenovo systems? ✔✔CORRECT ANSWER✔✔DIMMs and SO-
DIMMs
Which Lenovo diagnostic tool is best for blue screen errors, slow operating
systems, and regular hardware scans? ✔✔CORRECT ANSWER✔✔Lenovo
Vantage
Where is RAM installed? ✔✔CORRECT ANSWER✔✔Memory sockets on
Motherboard
Which of the following statements are true about replacing the thermal
compound on a laptop? ✔✔CORRECT ANSWER✔✔Spread the thermal
compound until the entire surface is covered.
What does PCIe stand for? ✔✔CORRECT ANSWER✔✔Peripheral Component
Interconnect Express
What can you do to ensure that you do not forget how the cables are
installed before you service a system? ✔✔CORRECT ANSWER✔✔Take a
photograph
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