Biggby Test Questions and Correct Answers | Latest Update
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Course
Biggby barista
Institution
Biggby Barista
P of PERC
-:- Perception by customers that we respect their time and move them
as quickly as possible.
E of PERC
-:- Every customer leaves the store in a better store than when the
customer arrived
R of PERC
-:- Recognize each customer as an individual
C of PERC
-:- Consistently prod...
which letter of PERC does this relate? Make suggestions to new customers who need help
figuring out what to order.
✓ -:- R
To which letter of PERC does this relate? Never serve lattes with more than 1/2 inch of
foam.
✓ -:- C
To which letter of PERC does this relate? Thank customers for their patience when it gets
busy and the line slows down.
✓ -:- P
To which letter of PERC does this relate? Keep the lobby and restrooms clean by running
laps every fifteen minutes.
✓ -:- E
To which letter of PERC does this relate? Follow up with a customer on a conversation
from the previous visit.
✓ -:- R
2 | P a g e | G r a d e A + | 2 0 0 2 5
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