The 4 Police roles Right Ans - The Mediator
The Facilitator
The Negotiator
The Law enforcer
Condition Red Right Ans - Action stage
Condition White Right Ans - Relaxed and unaware
Condition orange Right Ans - Specific alert to where something draws your
attention
Condition yellow Right Ans - Relaxed and alert
Alternatives to arrest Right Ans - No action
Issue a warning
Field court attendance notice
Move on direction
Fixed penalty notice (FPN)
Future court attendance notice (FCAN)
Communication barriers Right Ans - Organisational
Cultural
Linguistic
Interpersonal
4 types of listeners Right Ans - Non-listeners
Marginal listeners
Evaluative listeners
Active listeners
Coding Right Ans - Putting our thoughts and feelings into words and non-
verbal cues
What is encoding? Right Ans - Interpreting our thoughts and feelings
4 Characteristics of assertive people Right Ans - Open
, Not anxious
Contentious
Not intimidated
4 rules of assertiveness Right Ans - Be honest
Relevant facts only
Stick to the bottom line
Negotiate on equal lines
Advantages of Assertive communication Right Ans - It is clear the
communicator is prepared to work towards resolving the conflict.
It offers non threatening techniques to present their views
Tactics for Assertive communication Right Ans - -Use 'I' Statements
-Ask for more time
Stereotyping Right Ans - Is a preconceived notion, especially about a group
of people. It can be negative, positive or neutral
Prejudice Right Ans - Is a preconceived opinion that is not based on reason
or actual experience. It is literally pre-judging someone. It is Always negative
Reasonable force Right Ans - The minimal amount of force necessary to
achieve what your purpose is. Once this purpose is achieved, the force is
ceased.
Any force used must be used correctly and in compliance with guidelines,
legislation and justifications
LEPRA S 230 Right Ans - Use of force generally by police officers
Including a civilian if they're helping a police officer
LEPRA S 231 Right Ans - Use of force in making an arrest
Situational Aggression Right Ans - If someone lashes out with clenched
fists, your approach to control the situation would be situational aggression
Police Act 1990 S 6 (NSWPF Ethics) Right Ans - The mission of the NSW
Police Force is to work with the community to reduce violence, crime and fear.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Zendaya. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.