HCM 450 Exit Exam Review Questions & Answers 2024/2025
The meaning of quality management - ANSWERSQuality management is a broad term encompassing all activities in a healthcare organization used to direct, control and improve quality. Quality management is the means by which patient care is ma...
The meaning of quality management - ANSWERSQuality management is a broad term encompassing all
activities in a healthcare organization used to direct, control and improve quality. Quality management is
the means by which patient care is maintained and improved at all levels of the system- individual,
department and organizational
What is the primary reason for quality management?
A. Blueprint of patient care
B. Patient Care
C. Continuous improvement
D. All the Above - ANSWERSC. Continuous improvement
Identify the three primary activities of quality management - ANSWERSMeasurement, Assessment and
Improvements
Define "measurement" pertaining to quality management - ANSWERSinvolves gathering information to
determine current levels of performance
Define "assessment" pertaining to quality management - ANSWERSinvolves evaluating current levels of
performance to determine if there are gaps between expected and actual quality
Define "improvement" pertaining to quality management - ANSWERSinvolves finding the cause of
performance gaps and implementing interventions to correct causes of undesirable performance
What are the common components of quality management? - ANSWERSMeasurement, Assessment and
Improvement
, Describe the common components of the quality management system in a healthcare organization -
ANSWERSQuality infrastructure (routine meetings with cross departmental representations), leadership
oversight and accountability, performance measurement in key clinical and service, use of measurement
data to improve performance in key clinical and service categories, involvement of major stakeholders
including sharing of performance data with front line staff
Groups involved in quality management system - ANSWERSgoverning body or board of trustees, senior
leaders, second tier groups, third tier groups (multi-disciplinary, interdepartmental committees)
In quality management, the governing body or board of trustees are responsible for... -
ANSWERSultimately responsible for the quality of patient care in a hostpital
In quality management, the senior leaders are responsible for... - ANSWERSensuring continuous quality
improvement and for establishing and cultivating a culture of safety
In quality management, second tier groups are responsible for... - ANSWERScoordinating the quality
management activities and evaluating performance of physicians and licensed independent practitioners
In quality management, third tier groups are charged with.. - ANSWERSconducting quality management
activities in a particular service or function
Describe the purpose of quality management plan - ANSWERSThe primary purpose of quality
management plan is to provide a bluepring for measuring and improving performance. A properly
dicmented and implemented plan provides reasonable assurance that the organization is in compliance
with regulatory requirements and accreditation standards. The Medicare conditions of participation
require participating providers to have a written plan.
Elements of a basic quality plan - ANSWERS-An outline of the program structure
-Designation of the committee responsible for overseeing the program
-Role, structure, function, and frequency of meetings of the program oversight committee and other
relevant commmittees
Describe performance enhancement techniques - ANSWERSNEED TO LOOK UP****
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