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Salesforce Admin Certification Exam with correct Answers
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Salesforce Admin Certification Exam with correct Answers
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Salesforce Admin Certification Examwith correct Answers
What is the maximum file size using the standard interface? - Correct Answers -2gb
Queues can be created on what type of objects? - Correct Answers -Cases, leads,
orders, custom objects, service contracts, & knowledge article versions
What is the difference b/w formula & lookup fields in regards to pulling related data? -
Correct Answers -formula fields can pull data from parent records and display on a child
record, whereas roll up summary fields collect values from child records and display
them on a parent
What components can be selected to display in a Home Page Layout? - Correct
Answers -Items to Approve, Tasks, Calendar, and Dashboard Snapshot
How does Time-Based Workflow impact my existing records? - Correct Answers -
Workflow rules are not triggered retroactively. If you create a rule now, the rules are not
applied to previously created records.
Are there any restrictions for Time-Based Workflow? - Correct Answers -Yes, it's not
possible to configure a time-dependent workflow action that's set to evaluate criteria
"Every time a record is created or edited."
What "mass" options are available under data management? - Correct Answers -
transfer/delete rececords, transfer approval requests, reassign opportunitiy teams,
update addresses
What objects can Data Import Wizard import? - Correct Answers -accounts, contacts,
leads, solutions & custom objects. NOT cases
To help prevent duplicates, Salesforce provides Standard Matching Rules for which
objects? (select 3) - Correct Answers -accounts, leads, contacts
True or False: A Lookup Relationship cannot be established between an object and
itself, such as a Lookup Field to Contact on the Contact object. - Correct Answers -
Lookup fields link two objects together. You can link an object with itself (there is an
,exception to this - you cannot add a Lookup field to User on the User object, but will
have to instead use a Hierarchical field for that scenario)
What does Similar Opportunities do? - Correct Answers -This feature allows users to
find Closed/Won opportunities that match the attributes of an opportunity they're
currently working on, so they can quickly access information that might help them close
their open deals.
Which statement is true regarding Record Types? - Correct Answers -Users can view
records assigned to any record type. As a result, a page layout is assigned to every
record type on a user's profile. A record type assignment on a user's profile or
permission set doesn't determine whether a user can view a record with that record
type. The record type assignment simply specifies that the user can use that record type
when creating or editing a record.
Page layout assignments are specified in profiles only—they're not available in
permission sets. (T/F) - Correct Answers -When a permission set specifies a custom
record type, users with that permission set get the page layout assignment that's
specified for that record type in their profile. (In profiles, page layout assignments are
specified for every record type, even when record types aren't assigned.)
True or False: The Home tab can be customized to display open tasks. - Correct
Answers -True; Calendar views display your own calendar and coworkers' calendars
along with list views of open tasks. On the Home tab, the Calendar section shows
upcoming events, a date picker for the month, and links to other calendar and activity
views. You can share your calendar with coworkers and print calendars and task lists.
What components can be customized on the Home Page Layout? - Correct Answers -
items to approve, tasks, paused flow interviews, calendar, dashboard snapshot || create
new, messages & alerts, tags, recent items, custom links
What is a reporting snapshot? - Correct Answers -"Reporting snapshots allow users to
run reports and save the report results as records on custom objects. Unlike reports,
users can schedule reporting snapshots to summarize data at specific times, and work
with the summarized data similarly to how they work with other records in Salesforce.
The benefits of using reporting snapshots include: - Correct Answers -
Running faster reports by reporting on data that is already summarized - Correct
Answers -
Creating dashboards that refresh quickly by associating them with pre-summarized data
- Correct Answers -
Sorting and filtering specific data summaries via list views - Correct Answers -
, Viewing trends in data via custom object records" - Correct Answers -
What type of field is read only that displays the sum, min, or max value of a field in a
related list or the record count of all records listed in a related list? - Correct Answers -
roll up summary
What 4 items display in Open Activities/History? - Correct Answers -call, tasks, emails,
events
When creating a Lookup field that is not required, what are the three valid behavior
options you can specify if the lookup record is deleted? (select 3) - Correct Answers -
delete this record also, clear the value of this field, don't allow deletion of the lookup
record that's part of a lookup relationship
Which user is listed in the Case History related list when automated case actions occur
in Salesforce, such as assignment rules, escalation rules, created via web-to-case, etc?
- Correct Answers -automated case user
When you use Salesforce for Outlook, Lightning Sync, or Email to Salesforce to sync
items or add emails from your email app to Salesforce, any items that these features
can't automatically assign to Salesforce records appear in My Unresolved Items. Which
of the following types of items will appear in the My Unresolved Items list? (select 4) -
Correct Answers -tasks, contacts, emails, events
When mass-transfering accounts, what other related records are also transferred at the
same time? (select 4) - Correct Answers -"Contacts (on business accounts only),
attachments, notes, open activities, open opportunities owned by the current account
owner
optionally -> - Correct Answers -
closed opportunities and open opportunities owned by other users - Correct Answers -
transfer open and closed cases that were owned by the account owner. " - Correct
Answers -
What advantages does Knowledge have over Solutions? - Correct Answers -"both ->
integration with customer service flow, association with cases, WYSIWYG editor, FLS,
authoring workflow, multi-lingual support
knowledge -> multi-dimensions article categorization, audience specific targeting,
multiple article types, synonyms, article previews by channel, granular publishing
controls, chatter feeds on articles, email articles as PDF, statistics/rating/query analysis"
True or False: A single opportunity may contain products from two different Price Books
- Correct Answers -False; you must select a single PB to use for an opportunity
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