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CISR (Agency Operations) SELF TEST QUESTIONS AND CORRECTLY ANSWERED.
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CISR (Agency Operations) SELF TEST QUESTIONS AND CORRECTLY ANSWERED.
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CISR (Agency Operations) SELF TESTQUESTIONS AND CORRECTLY
ANSWERED.
Form of reinsurance in which a contract automatically establishes the
terms for reinsuring a class or classes of business.
✔✔Treaty Reinsurance
Form of reinsurance using offer and acceptance of individual risks in
which, under a contract of reinsurance, the reinsurer retains the faculty
accept or reject each risk offered by the ceding company.
✔✔Facultative reinsurance
Which is the most important component of face-to-face communication?
✔✔Body Language
The four primary communication skill areas are:
✔✔Listening, speaking, writing, and body language
Face-to-face non-verbal communication with customers is improved with
each of the following, except:
✔✔Maintaining constant direct eye contact
Which one of the following does not normally apply regarding the use of
social media in an insurance agency?
✔✔Most agencies provide their staff with a personal email address.
, Two-way communication is best described as:
✔✔Speaking and listening
Which one of the following methods could reduce the likelihood of an
errors and omissions claim?
✔✔Using standardized letters or memos
Which one of the following statements does not describe a purpose of a
position guide?
✔✔Used to determine promotions.
A formal training plan for sales and service staff of an agency should
include strong skill development in which of the three major areas.
✔✔Technical, product knowledge, agency process (The Agency Way)
The purpose and benefits of an internal quality control process include all
of the following except:
✔✔To determine peer group results.
Which one of the following best describes Standards?
✔✔Standards are important as they define what the expected result is for
the responsibilities, duties and function of a position.
While commercial lines underwriting guidelines are very similar to
personal lines underwriting guidelines, there are some differences. Which
one of the following is one of these differences?
✔✔Additional services such as loss control could be the deciding factor
when selecting the company to place the coverage with
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