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Wellcare Mastery Exam Questions And Accurate Answers
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Wellcare Mastery Exam Questions And AccurateAnswers 2020-2024
The Following Broker/Agent resources are available in Centene Workbench under the
Shared Resources tab.
a. Training Resources
b. Commission Resources
c. Marketing Resources
d. All of the Above
d. All Of These
While options to capture and submit SOAs may differ depending on the health plan,
Wellcare does accept SOA's via which of the following?
a. Ascend
b. Telephonic
c. Paper
d. All of the Above
d. All Of These
It is deceptive, and thus prohibited, to advertise benefits in a service area where those
benefits are not offered unless that is unavoidable due to local/regional or media use.
True
False
True
Which of the following are available as part of Wellcare's Sales Support model?
a. Online
b. Local
c. Corporate
d. All of these
,d. All of these
A grievance request, or any evidence concerning a grievance, must be filed orally or in
writing no later than _____ calendar days from the date of the event or the date the
member is made aware of the issue.
a.30
b.45
c.60
d.90
c. 60
Which of the following is a way that brokers/agents may be investigated after being
suspected of noncompliant activity reported through a:
(Select all that apply.)
a. Complaint Tracking Module (CTM)
b. Yelp Review
c. Grievance
d. Secret Shop Finding
a. Complaint Tracking Module (CTM)
c. Grievance
d. Secret Shop Finding
Brokers/Agents can submit an online support ticket via their Centene Workbench portal.
True
False
True
Once an enrollment application is complete in Ascend, brokers/agents can complete an
HRA directly in Ascend, after the enrollment application, by utilizing the VBE portal.
True
False
True
, Which of the following is NOT a type of Protected Health Information?
a. Medical record
b. Payment history
c. Library card
c. Library card
A Health Risk Assessment (HRA):
a. Physicians are given an overview of the member's health status.
b. We can understand the unique situation of each of our members and can ensure they
get the services that meet their needs.
c. It is an essential component of our quality initiative and directly influences our Star
Ratings.
d. All of the above
d. All of the above
The online Centene Workbench self-service portal enables you to:
a. Upload applications
b. Use the self-service workflows and ticketing system
c. Identify key documents and resources
d. All of the above
d. All of the above
PHI Disclosure can be:
(Select all that apply.)
a. Written
b. Electronic
c. Verbal
a. Written
b. Electronic
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