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IHOP Server Position Test Exam Questions Reviewed And Revised With Correct Answers Already Passed!! $12.99   Add to cart
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IHOP Server Position Test Exam Questions Reviewed And Revised With Correct Answers Already Passed!!

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IHOP Server Position Test Exam Questions Reviewed And Revised With Correct Answers Already Passed!! 1) If a guest mentions any concerns as they leave: - ANSWER Address their concerns using the BLAST method 2) Always wash your hands for at least _________. - ANSWER 20 Seconds ...

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  • September 18, 2024
  • 12
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • IHOP
  • IHOP

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IHOP Server Position
Test Exam Questions Reviewed
And Revised With Correct Answers
Already Passed!!

1) If a guest mentions any concerns as they leave: - ANSWER
Address their concerns using the BLAST method


2) Always wash your hands for at least _________. -
ANSWER 20 Seconds


3) A great way to be successful with suggestive selling is to: -
ANSWER Know the menu firsthand


4) What is the platinum rule of guest service - ANSWER
treat guests as they want to be treated

, 5) Surveys reveal that guests have three basic expectations
about the way want to be treated in our restaurant. -
ANSWER be there for me, listen to me, treat me nicely


6) In general there are three type of guest - ANSWER
fast friendly exact


7) When giving their order a guest tells you id like a cheese
burger well done tomato on the side bun toasted with no
butter and fries extra crispy this guest is - ANSWER
exact


8) When seating a guest the guest strikes up a conversation
with the hostess about how many years they have been
coming to this ihop and all the great memories they have
here. the guest is - ANSWER friendly


9) While waiting in the lobby to be seated a guest repeatedly
asks when their table will be ready this guest is - ANSWER
fast


10) Define the last process for resolving a guest concern -
ANSWER listen apologize solve thank

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