Store protection specialist training guide Questions and Answers Graded A+
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Course
ATSEP
Institution
ATSEP
Store protection specialist training guide Questions and Answers Graded A+
What's the loss prevention vision?
To be the best in class by contributing to the reputation, profitability and success of Ross stores.
What is command presence?
•The display of control and confidence shown throu...
Store protection specialist training guide
Questions and Answers Graded A+
What's the loss prevention vision? - answer To be the best in class by contributing to
the reputation, profitability and success of Ross stores.
What is command presence? - answer •The display of control and confidence shown
through your behaviors and appearance.
•Greeting loud and proudly. Remaining aware by controlling the Front End, observing
sight lines and hotspots throughout the store and identifying and communicating internal
and external theft indicators. Executing 100% Best in Class Dress Code standards.
What is SPS top priority? - answer #1 is safety! Do not follow a suspected shoplifter
out of the building, make physical contact, or block them from leaving under any
circumstances. Doing so will lead to corrective action, up to and including termination.
5. Responsibilities for communicating and documenting as an SPS are: - answer
•Communicating any sus activity, serious incidents, potential safety hazards, or
damaged packages/merchandise to MOD asap.
•During Shortage highway walks to and from breaks, review key areas identified on the
map for theft indicators.
•Inform associates about the Shortage highway and how to document shortage activity.
•Leveraging TRUE news Check-ins to inform associates associates about Loss
Prevention procedures and update them on shortage trends or any policy changes.
•Observing associates behaviors and level of awareness throughout the shift. This will
present opportunities to develop/train associates to impact shortage trends and drive
customer service.
6. What are the 5 shortage highway colors and indicators on the map? - answer Red:
defeated protection devices
Green: stashed merchandise
Blue: empty packages/hangers
Orange: ceiling markers
Yellow: shrink indicator
7. SPS tools include what binders? - answer •SPS Best in class appearance guide
•SPS Daily behaviors tool
•MSPS daily behaviors tool (mobile sps)
•SPS Best in class Poster
•SPS Store information sheet
•Loss Prevention Communications
, 8. What are the responsibilities for developing great teams & partnerships? - answer
•providing great customer service with eye contact and a smile.
•building partnerships with store leadership and associates through communication.
•recognizing good shortage & safety behaviors with TRUE cards.
9. Rating guidelines expectations include: - answer •completing the key tasks and
routines on SPS Daily behaviors tool.
•using a radio and headset with proper etiquette and communicating info. with all store
associates.
•provide feedback to SPS associates for a Best in class training experience.
•exemplifies Best in class by exhibiting the key LP Objectives.
•Drives his or her IDP and reacts to real-time feedback.
10. What are the four key objectives for the Loss prevention Team? - answer
•developing great teams & partnerships
•mitigating theft & fraud
•maintaining safe & secure environments
•minimizing operational shortages
11. What is the shortage ONE PLAN and what do they mean? - answer •leadership
matters- focus efforts on leading shrink reduction behaviors.
•SPS- ensures all SPS demonstrate Command presence
•MOS- maintain brand standards by MOSimg product that has lost its value and
marking down product that can be sold.
What is SPS responsibilities for mitigating theft and fraud? - answer •promoting the
shortage highway program
•observing and communicating potential internal and external theft indicators
•understanding and communicating shortage high way trends.
What are the top 3 wins ? - answer One plan SPS
Fitting room execution
Cash controls
What are the top 3 opportunities? - answer One plan leadership matter
One plan MOS
Trash inspection
What is the overall and previous rating? - answer 2
What is SPS rating? - answer 2
What is the EAS audit percentage? - answer 98.7
What is the #1 Opportunity: One plan- leadership matters? - answer •Leaders to
include BFP ownership follow up and feedback on individual notes weekly.
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