A variant is a CBP feature that strictly adheres to the standard CBP. - ️️a
A(n) _____ is a sequence of activities that is intended to create a certain result.
a.
inventory
b.
process
c.
service
d.
variant - ️️process
Which of the following is lowest in goods content and highest i...
A variant is a CBP feature that strictly adheres to the standard CBP. - ✔️✔️a
A(n) _____ is a sequence of activities that is intended to create a certain result.
a.
inventory
b.
process
c.
service
d.
variant - ✔️✔️process
Which of the following is lowest in goods content and highest in service content?
answer with letter
a.
Filling a medical prescription
b.
Attending a theater production
c.
Getting an oil change for your car
d.
Dining at a fast-food restaurant - ✔️✔️b
Which of the following key activities is NOT performed by operations managers?
a.
Purchasing
b.
Cost accounting
c.
Service encounter design
d.
Forecasting - ✔️✔️Cost accounting
Which one of the following statements about the scope and direction of operations
management is FALSE?
answer with letter
,a.
Today, sustainability is placing increased pressure on all goods-producing and service-
providing organizations worldwide.
b.
Goods-producing industries account for over 80 percent of the jobs in the U.S.
c.
Service-providing processes are the dominant type of processes in the U.S. economy.
d.
Business analytics includes predictive and prescriptive data analytics. - ✔️✔️B
A support process could be any of the following EXCEPT _____.
a.
managing inventory
b.
installing a product
c.
purchasing materials and supplies
d.
assembling automobiles - ✔️✔️assembling automobiles
Support processes typically include all of the following EXCEPT _____.
a.
inventory management
b.
research and development
c.
manufacturing and assembly
d.
day care on-site services - ✔️✔️manufacturing and assembly
Identify the statement about goods and services that is NOT true?
answer with letter
a.
Some very significant differences exist between goods and services that create different
demands on the operations function.
b.
A service is any primary or complementary activity that does not directly produce a
physical product.
c.
Designing and managing operations in a goods-producing firm is quite similar to that in
a service-providing organization.
d.
,Services that do not involve significant interaction with customers can be managed
much the same as goods in a factory. - ✔️✔️c
Which one of the following statements is TRUE regarding a customer benefit package
(CBP)?
answer with letter
a.
The size of the circles in the CBP framework can signify the relative importance of each
good and service.
b.
When defining a CBP, the features determined by management accurately describe
customers' wants and needs.
c.
A CBP consists of a primary good and a primary service coupled together.
d.
Which of the following statements about goods and services is FALSE?
answer with letter
a.
Services cannot be stored as physical inventory for future sale.
b.
Service encounters can be between a customer and a service provider.
c.
Normally, patents do not protect services.
d.
Demand for physical goods is more difficult to predict than demand for services. -
✔️✔️d
A customer benefit package (CBP) includes _____.
answer with letter
a.
both core offerings as well as peripheral offerings
b.
only core offerings
c.
either core or peripheral offerings but not both
d.
only peripheral offerings - ✔️✔️a
Which of the following statements is TRUE of social sustainability?
answer with letter
a.
It includes customization and financial management.
b.
It includes energy optimization.
c.
, It includes sustainable product design.
d.
It includes ethics and governance. - ✔️✔️d
Which of the following has the highest goods content?
a.
Automobile loans
b.
Buying furniture
c.
Computer repair service
d.
Symphony performance - ✔️✔️Buying furniture
The three issues that are at the core of operations management include all of the
following EXCEPT _____.
a.
tangibility
b.
quality
c.
cost
d.
efficiency - ✔️✔️tangibility
Which of the following statements is TRUE of service facilities?
answer with letter
a.
They are in close proximity to customers.
b.
They take advantage of patents.
c.
They are located close to raw materials, suppliers, and labor.
d.
They rely on physical inventory. - ✔️✔️a
Which of the following statements about goods and services is FALSE?
answer with letter
a.
Services can be stored as physical inventory for future sale.
b.
Service encounters are interactions between customers and service providers.
c.
Goods are tangible, while services are intangible.
d.
The demand for service is more difficult to predict than the demand for goods. - ✔️✔️a
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