Test Bank For Business Communication: A Problem-
Solving Approach, 2nd Edition All Chapters -
9781260088359
When using the "access" stage of the FAIR test, you must ask how _____ your motives,
reasoning, and information are. - (ANSWER)Transparent
In the ____ era, the public overwhelmingly views businesses as operating against the public's
best interests. - (ANSWER)Post-trust
"The moment there is suspicion about a person's _____, everything he does becomes tainted" -
(ANSWER)Motives
Business Ethics - (ANSWER)Commonly accepted beliefs and principles in the business
community for acceptable behavior
Transparency - (ANSWER)Sharing all relevant information with stakeholders.
To build trust within an organization, decision making must be? - (ANSWER)Open
Based on a collective conscience
Documented
A person's reputation for being trustworthy is known as? - (ANSWER)Credibility
Publicly traded companies are required to have a code of ethics available to all employees
because of the? - (ANSWER)Sarbanes-Oxley Act of 2002
How much employees are connected emotionally to their work,
,How willing employees are to expend extra effort to help their companies meet their goals,
How much energy employees have to reach their company's goals.
These are measures of? - (ANSWER)Employee engagement
In terms of ease of communication, credibility leads to? - (ANSWER)Increased willingness to
cooperate
Less likelihood of miscommunication
Less resistance from others
Most people will judge a person's competence based on the person's? - (ANSWER)track record
of achievement
Recent surveys indicated that public trust in corporations _____ following the economic crisis of
2008 and 2009. - (ANSWER)Decreased
Today's effective business leaders have generally risen in the ranks because of their sense of? -
(ANSWER)Community
Teamwork
Corporate values are the essence of business _____? - (ANSWER)Ethics
If personal values are not in alignment with corporate values, a lack of _____ is possible. -
(ANSWER)Integrity
Aligning personal values with corporate values is an important element of _____. -
(ANSWER)Character
, Abuses of honest? - (ANSWER)Check fraud
Identify theft
Student cheating
A principle that allows those affected by administrative decisions to know not only the basic
facts and figures, but also the mechanisms and processes. - (ANSWER)Transparency
Perceptions of a person's character are largely determined by the person's? -
(ANSWER)Communications
Demonstrating accountability in business implies:? - (ANSWER)An obligation to meet the needs
of others
An enlarged vision of those affected by a business
The many major business scandals in the early twenty-first century have impacted the American
public the following ways: - (ANSWER)There has been a significant decrease in trust in
businesses
Traits most closely associated with competence - (ANSWER)A focus on action
An emphasis on results
Competence - (ANSWER)The knowledge and skills needed to accomplish business tasks,
approach business problems, and get a job done
Based on track record of success and achievement
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