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HCAD 302 Final Exam Questions and Answers.
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HCAD 302 Final Exam Questions and Answers.HCAD 302 Final Exam Questions and Answers.
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HCAD 302 Final Exam Questions and Answers.True or False: An ethical dilemma is a situation where someone will suffer negative
consequences regardless of the decision made. - Correct Answer True
The set of values, norms, guiding beliefs, and understandings that is shared by
members of an organization and is taught to new members is - Correct Answer
Organizational Culture
Which of the following statements regarding organizational culture is false? - Correct
Answer Organizational culture in healthcare organizations changes quickly in the
dynamic healthcare field.
True or False: Organizational culture is "touchy feely" stuff that has little effect on a
healthcare organization. - Correct Answer False
Which of the following could a manager use to change a healthcare organization's
organizational culture? - Correct Answer Beliefs, values, and norms of formal leaders
Beliefs, values, and norms of informal leaders
Beliefs, values, and norms of employees
All of the above
The Code of Ethics of the American College of Healthcare Executives provides
standards of ethical behavior for healthcare managers in their relationships with -
Correct Answer the profession, organization, and community.
Which of the following sources affects the ethics of an organization? - Correct
answer the people in the organization
The organization itself
The organization's external environment
All of the above
Ethics advisory committees, written codes of ethics, and role modeling can be used
by leaders to - Correct Answer help employees to make better ethical decisions.
True or False: The ethical principle of beneficence emphasizes promoting the
welfare of others and not doing harm. - Correct Answer True
Managers of healthcare organizations (HCOs) should be concerned with - Correct
Answer medical ethics in HCOs.
Professional ethics in HCOs.
Managerial ethics in HCOs.
All of the above.
True or False: Problems related to the quality of healthcare are mostly the result of
organizational structures and processes rather than individual mistakes by individual
employees. - Correct Answer True
,True or False: Managers use a control chart to show how all performance data are
divided into data categories. - Correct Answer False
True or False: When an organization does not meet performance expectations,
managers must change the targets before changing the organization's structures or
processes. - Correct Answer False
The three dimensions of performance developed by Donabedian are - Correct
Answer structure, process, and outcome
A manager should use which of the following tools to analyze causes of a
performance problem? - Correct Answer Fishbone diagram
Balanced scorecards generally include all of the following measures except - Correct
Answer competition measures.
To show work processes and to arrange, identify, and analyze steps required to
complete work processes, managers use - Correct Answer Flow Charts
Managers use a control chart to show - Correct Answer performance data and trends
compared to performance standards.
When a manager designs work processes to reduce waste, increase efficiency, and
create more value for customers, that manager is practicing - Correct Answer Lean
Production
The first step of the PDCA cycle is - Correct Answer select desired goals and
objectives.
The decision-making approach in which individuals choose the first solution that will
achieve minimum acceptable results is - Correct Answer satisficing.
Which of these statements about intuitive decision making is most correct? - Correct
Answer Managers can learn how to develop intuition for decisions.
If a manager asked a subordinate for input and help in thinking through a problem,
he would be using which of the following decision-making approaches? - Correct
Answer Participative decision making
According to Thomas and Kidman’s model for conflict resolution, the best approach
to managing conflict is contingent on - Correct Answer concern for oneself and
concern for others.
When experienced managers must quickly decide how to handle a complex problem,
they are likely to use - Correct Answer intuition.
Which of the following is an important component of the rational decision-making
process? - Correct Answer choosing among alternatives
, A system for finding, organizing, and making available an organization's experience,
understanding, expertise, judgment, and lessons learned is called - Correct Answer
knowledge management.
Compared to the past, decisions in healthcare organizations now often involve -
Correct Answer less certainty.
Conflict in healthcare organizations is likely to be caused by - Correct Answer task
interdependence.
Studies have found that managers who ______ are usually more successful and are
found more often in high-performing organizations than other managers. - Correct
Answer collaborate.
True or False: Change in healthcare may be deterred by workers who identify with
and feel loyalty to their profession rather than to the organization where they work. -
Correct Answer True
True or False: Healthcare organizations use both radical and incremental change to
adapt to changes in the external environment. - Correct Answer True
True or False: Although Levin’s three-step approach to managing small change was
developed long ago, it is still useful for managers. - Correct Answer True
True or False: If a manager explains an upcoming change to employees and tells
them how the change will help employees, most employees will easily adapt to the
change. - Correct Answer False
True or False: Several characteristics of healthcare may cause staff to resist change.
- Correct Answer True
Which of the following is not a way employees may passively and indirectly resist
change? - Correct Answer going on strike
Employees may resist change in an organization for which of the following reasons -
Correct Answer they believe the timing of the change is unrealistic.
They do not understand why the change is needed.
They want revenge on the organization because they feel mistreated.
All of the above
Which step in Levin’s approach to managing small change would include explaining
to employees why a change is necessary and clarifying how it could benefit them in
the future? - Correct Answer Unfreezing the situation
Which of these actions would be useful for implementing large-scale change? -
Correct Answer Develop a vision of the change
Anchor new approaches in the organization's culture
Create a guiding coalition to support the change
All of the above
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