TESTBANK - Operations Management, 7th. Canadian Ed. Stevenson, Hojati, and CAO. McGraw-Hill X-
1 Introduction to Operations Management 1
Chapter Overview 1
What is Operations Management? 2
Differences between Manufacturing and Service Organizations 4
Operations Management Decisions ...
Student name:__________
TRUE/FALSE - Write 'T' if the statement is true and 'F'
if the statement is false.
1) As a service business, the operations management
activities of an airline company have nothing in common with
the operations management activities within a bicycle
manufacturing company.
⊚ true
⊚ false
2) Operations managers are responsible for managing
activities and resources that produce goods and/or provide
services.
⊚ true
⊚ false
3) Effectiveness refers to achieving intended goals
whereas efficiency refers to minimizing cost and time.
⊚ true
⊚ false
4) Operations, marketing, and finance function
independently of each other in most organizations.
⊚ true
⊚ false
Version 1 1
,5) The operations function exists only in firms that are
goods-oriented.
⊚ true
⊚ false
6) Operations management pertains almost exclusively to
the management of manufacturing operations.
⊚ true
⊚ false
7) Value-added refers to the cost of the inputs required to
produce goods and services.
⊚ true
⊚ false
8) As long as a product is ready in advance of when manufactured does not
customers demand it, the timing of when a product is influence the value-added.
⊚ true
⊚ false
9) Storing an item earlier than the scheduled delivery
date is an example of a value adding activity.
⊚ true ⊚ false
Version 1 2
, 10) Management information systems (MIS) are needs to effectively
concerned with providing management with the information it manage.
⊚ true
⊚ false
11) Operations management involves both system design
and planning/control decisions.
⊚ true
⊚ false
12) System design decisions have very little impact on
planning/control decisions.
⊚ true
⊚ false
13) An example of an operations control decision is the
choice of location.
⊚ true
⊚ false
Version 1 3
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