Basic levels within the organization - answer-individual, team, organization level
Derailers - answer--insensitivity to others
-poor working relations
-inability to build or lead a team
-authoritarianism
-inability to change and adapt
Human relations movement - answer--increasing numbers ...
BUSMHR 3200 Exam 1 Inks
Basic levels within the organization - answer-individual, team, organization
level
Derailers - answer--insensitivity to others
-poor working relations
-inability to build or lead a team
-authoritarianism
-inability to change and adapt
Human relations movement - answer--increasing numbers of studies/writings
from behavioral scientists focusing on the "human" factor
-collective bargaining legalized in 1935; management looking for other ways
to manage workforce
McGregor's Theory X vs Y - answer-one doesn't replace the other; just
different perspectives on people
Theory x - answer--People dislike work and
avoid it whenever possible
-People need to be coerced
to work
-People require close
supervision at all times
-Most people prefer to be
directed, have little ambition
and avoid responsibility
-top down hierarchal
Theory y - answer--Work is seen as a natural
activity, like play or rest
-Given objectives, people can
be very self-directed
-People become committed to
objectives with some reward
-Most people are ambitious and can accept (and seek out) responsibility
-in general people think more progressive way of looking at people but
different perspectives
Strategic Management - answer--A plan for integrating goals, tactics, policies
and actions into a meaningful whole
,-Has two primary elements
--Strategy Formulation (designing/developing a strategy)
--Strategy Implementation (making it happen/implementation)
Strategy Formulation - answer-Devoloping a strategy
-starts with a vision
-lofty compelling future state they are trying to make
Goes into a mission
Internal Analysis-strengths/weaknesses
External Analysis-Opportunities/threats
+
vision
mission
goals
= strategic plan
SWOT analysis is commonly used here
Strategy Implementation - answer-Galbraith's Star Model
Focuses on 5 critical elements or organization functioning:
strategy
structure
systems & processes
metrics & rewards
people
*all elements need to be aligned for org. to succeed
Motivation - answer-Psychological (and physiological) processes that
underline the direction, intensity, and persistence or behavior of thought
Intrinsic Motivation - answer-aspects related to the job, internal
characteristics of the person, etc.
-feelings generated from doing rather than being rewarded
-give this to ourselves!
Extrinsic Motivation - answer-aspects related to rewards, recognition,
promotion, etc.
-results from the potential or actual receipt of extrinsic rewards
Fundamental Equation regarding performance - answer-P= A x M x O
P=performance
, A=ability
M=motivation
O=opportunity
This model is multiplicative; needs all three elements to work
Need-based theories of motivation - answer--Maslow's Need Hierarchy
Theory
-Alderfer's ERG Theory
-McClelland's Need Theory
Maslow's Hierarchy of Needs - answer-Abraham Maslow developed this
suggests that there are five needs we need as individuals, in a hierarchy
Growth Needs:
Self-actualization (needs to be all that we can be)
Esteem Needs( need to feel good about self)
*not supported, but theory remains popular
-can only work on one need at a time
Alderfer's ERG Theory - answer-Clayton Alderfer
Growth needs
Relatedness needs
Existence Needs
*not a strict hierarchy theory, can work on all needs at one time
McClelland's Need Theory - answer-David McCellend's
-motivation is a function of three different needs that vary from individual to
individual
Need for Achievement
Need for Affiliation
Need for Power
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