PGA 3.0 Level 2 Study Guide WITH 317 Q & A rated A+
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Course
PGA PGM 3.0
Institution
PGA PGM 3.0
PGA 3.0 Level 2 Study Guide WITH 317 Q & A rated A+
PGA 3.0 Level 2 Study Guide WITH 317 Q & A rated A+
PGA 3.0 Level 2 Study Guide WITH 317 Q & A rated A+
PGA 3.0 Level 2 Study Guide WITH 317 Q & A rated A+
PGA 3.0 Level 2 Study Guide WITH 317 Q & A rated A+
PGA 3.0 Level 2 Study Guide WITH 3...
PGA 3.0 Level 2 Study Guide rated A+
PGA 3.0 Level 2 Study Guide rated A+
The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals
with strategies for meeting them. (T/F) - Answer True
What department is considered the core business unit of most facilities? - Answer Golf
Operations
Policies and procedures are port of which support element of the golf operation's
organization? - Answer Systems
What is the most accurate description of the relationship between the facility's business
plan and the golf operation? - Answer Golf Operation is very core and center of the golf
business plan
What is the principal focus of golf operations? Systems Operational Manual - Answer
What combination of interaction strategies would be the first choice for promoting a
positive facility-wide culture? - Answer Involving and Supporting
From a functional perspective, a vendor is what kind of resource? - Answer Financial
What must exist for a facility to have a positive culture? - Answer Resources
What would a typical organizational chart of a golf operation show? - Answer Staff roles
and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart?
- Answer Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility,
number of services offered, type of facility, mission - Answer
Staff is considered a tangible facility resource? (T/F) - Answer True
What intangible resource is key to enabling and facilitating peak performance? - Answer
Culture
How can facilities foster a positive culture of improvement? - Answer Open
communication and discussion
How can a facility foster a culture of improvement? - Answer Evolving / Everyone on
board
,PGA 3.0 Level 2 Study Guide rated A+
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) - Answer True
Job descriptions should identify the skills necessary to accomplish the tasks associated
with each position. (T/F) - Answer True
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees. (T/F) - Answer True
Self-assessments are an appropriate means for facility staff to align their personal goals
with business goals. (T/F) - Answer True
New teachers observed the lead instructor at a golf facility conduct a short game clinic.
This is an example of external staff training. (T/F) - Answer False
What should a manager consider when determining the number of employees needed
to run an operation? - Answer Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations? - Answer Create high performance profiles
What is the advantage of asking open-ended questions during the interview process?
Lead to unbiased answers - Answer
What is an example of external staff training? - Answer Employee going to the PGA
Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale
system technology. (T/F) - Answer False
What is the first step in acquiring a new technology-based system? - Answer Assess
facility needs
What are procedures? - Answer Step by step instructions on how to implement policies
and complete specific tasks
What are policies? - Answer Guidelines and rules laid down by management that outline
the course of action in various situations
Why should employees be involved in creating and revising policies or procedures? -
Answer Encourages staff to buy in to the guidelines it sets out
What is a management tool for defining the structure of the golf operation? - Answer
Business planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) - Answer True
, PGA 3.0 Level 2 Study Guide rated A+
What does the American Marketing Association refer to as a name, term, sign, symbol
or design, or combination of them intended to identify the goods and services of a
seller? - Answer Brand
What is an example of indirect competition to an 18-hole daily fee facility? - Answer
Fitness and tennis club
What is an example of an attraction program at a golf facility? - Answer Clinic showing
new golfers how to warm up
Social media is a method that professionals can use to communicate with potential and
existing customers. (T/F) - Answer True
Cost-benefit analysis is a way to assess a promotional strategy. (T/F) - Answer True
What is a reliable indicator of the effectiveness of a promotional program targeting retail
sales? - Answer Increase in sales compared to prior year
How can a facility determine the viability of a promotional program? - Answer Cost-
benefit analysis, interviewing customers, written surveys
How should surveys, focus groups, and sales analyses be used to keep a facility from
wasting money on ineffective promotions? - Answer Helps understand the target market
What would be the most reliable means of predicting the likelihood a proposed
promotional plan would be successful? - Answer Knowing the target market and being
aligned with business plan objectives
Managing play best practices are the same across facility types. (T/F) - Answer False
When are private facilities exempt from the accommodation requirements of the
Americans with Disabilities Act? - Answer When no public play is allowed
What is an example of facility functions that need written safety procedures to insure
uniform actions of staff? - Answer Golf car use, inclement weather, medical
emergencies, alcohol consumption, handling disruptive players
Under what law are golf facilities required to provide all people with goods and services
on an equal basis? - Answer Americans with Disabilities Act
Which tee time starting system can reliably prevent players from monopolizing the best
tee times? - Answer Lottery System
Which tee time starting system compensates well for no-shows? - Answer Walk on and
play
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