GMS 200 – Midterm Exam Study Guide.
Ethics - answercode of moral principles that set standards of conduct of what is good and
right
Organizations as open system - answercomposed or interrelated parts that function together
Line Manager - answerResponsible for work activities that directly aff...
Ethics - answer✔code of moral principles that set standards of conduct of what is good and
right
Organizations as open system - answer✔composed or interrelated parts that function together
Line Manager - answer✔Responsible for work activities that directly affect organization's
outputs
Staff Manager - answer✔have technical expertise to advise/ support line workers
Functional Manager - answer✔responsible for a single area of activity
General Managers - answer✔responsible for activities covering many functional areas
Adminstrators - answer✔managers who work in public/ non-profit organizations
General Environment - answer✔consists of all the background conditions in the external
environment of an organization
Economic Conditions - answer✔the economic conditions of the general environment details the
health of the economy in terms of inflation, income levels, GDP, unemployment, and job out-
look.
Legal-Political Conditions - answer✔by staying abreast of the legal-political conditions of the
general environment, managers are aware of the prevailing philosophy and objectives of the
political party or parties running the government, as well as laws and government regulations.
Internet Censorship - answer✔is the deliberate blockage and denial of public access to
information posted on the Internet
Technological Conditions - answer✔with the development and availability of new technologies
in the general environment, managers need to constantly monitor how these advances affect the
work being done by employees.
Socio-cultural Conditions - answer✔changes in the norms, customs, and social values on such
matters as human rights, ethics, gender roles, and life styles, along with environmental trends in
education and related social institutions, as well as demographic patterns all will affect how
organizations are managed.
Stakeholders - answer✔the persons, groups, and institutions who are affected by the
organization's performance
Competitive Advantage - answer✔refers to a core competency that clearly sets and
organization apart from competitors and gives it an advantage over them in the marketplace
Cost - answer✔operating with lower costs than one's competitors and thus earning profits with
prices that competitors have difficulty matching
Quality - answer✔creating products and services that are demonstrably higher quality for
customers than what is being offered by the competition
Delivery - answer✔outperforming competitors by delivering products and services to
customers faster and on-time, while continuing to develop timely new products
Flexibility - answer✔adjusting and tailoring products and services to fit customer needs in
ways that are difficult for competitors to match
Strategic Positioning - answer✔occurs when an organization does different things or the same
thing in different ways from its major competitors
Environmental Uncertainty - answer✔means that there is a lack of complete information
regarding what exists and what developments may occur in the external environment
Planning - answer✔set performance objectives & deciding how to achieve them
Organizing - answer✔arranging tasks, people & other resources to accomplish the work
Leading - answer✔inspiring people to work hard to achieve high performance
Human Skills - answer✔ability to work well in cooperation with other people
Technical Skills - answer✔it is learned through education and then refined through training and
experience
Scientific Management - answer✔principal object of management should be securing
maximum prosperity for employer and employee ( how can things be done more efficiently)
Division of Labour - answer✔specialization of work
Discipline - answer✔rules that workers follow
Unity of Command - answer✔report to one boss in an organization
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