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APCO FINAL EXAM QUESTIONS/final latest/study guide verified 100%

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APCO FINAL EXAM QUESTIONS/final latest/study guide verified 100%APCO FINAL EXAM QUESTIONS/final latest/study guide verified 100% T/F: The term "PSAP" stands for Public Safety Access Point. - correct answers-False T/F: Professionalism is defined by who you are, what you do, and how others perc...

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  • September 16, 2024
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APCO FINAL EXAM QUESTIONS/final lat
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est/study guide verified 100%
gd gd gd




T/F:gdThegdtermgd"PSAP"gdstandsgdforgdPublicgdSafetygdAccessgdPoint.gd-gdcorrectgdanswers-False

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T/F:gdEthicsgdinvolvesgdangdindividual'sgdpersonal,gdprofessional,gdandgdorganizationgdrulesgdofgdconduct.gd-
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False

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Agdprocessgdforgdsupplyinggdsupplementalgdpersonnel,gdequipment,gdorgdothergdresourcesgdtogdassistgdothergdag
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T/F:gdQualitygdAssurancegdprogramsgdingdthegdPSAPgdincludegdactionsgdtakengdtogdensuregdthatgdstandardsgdandgd
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T/F:gdAsgdpartgdofgdcustomergdservice,gdcallersgdexpectgdtogdtalkgdtogdagdprofessional,gdbegdtreatedgdwithgdcourtesy
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Thegdsixgdcomponentsgdofgdthegdcommunicationsgdcyclegdare:gd-gdcorrectgdanswers-
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Demonstratinggdangdinterestgdandgdunderstandinggdingdwhatgdisgdbeinggdsaidgdbygdstayinggdfocused,gdaskinggdque
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Physicallygdsignalinggdthatgdyougdaregdlisteninggdisgdapplyinggdthegdlisteninggdtechniquegdof:gd-gdcorrectgdanswers-
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gdcorrectgdanswers-150



T/F:gdEmergencygdcallsgdcangdonlygdcomegdingdongdemergencygdlines.gd-gdcorrectgdanswers-False

T/F:gdGivinggdlegalgdadvicegdand/orgdpersonalgdopinionsgdtogdcallersgdisgdpartgdofgdagdtelecommunicator'sgdjob.gd-
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T/F:gdAngdaccurategddescriptiongdofgdweaponsgdisgdcriticalgdinformationgdforgdresponsegdunits.gd-
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T/F:gdRelyinggdongdmemorygdduringgdinformationgdgatheringgdisgdagdgoodgdwaygdtogdgetgdallgdthegddetails.gd-
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Alwaysgdprefacegdholdsgdwith:gd-gdcorrectgdanswers-
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Persistentlygdaskinggdforgdthegdsamegdinformationgdwithoutgdchanginggdthegdwordsgdspokengdis:gd-
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USgd-gdAgdtechniquegdthatgdshouldgdnevergdbegdused

ThegdacronymgdCYMBALSgdisgddesignedgdtogdassistgdwhengdtaking:gd-gdcorrectgdanswers-Vehiclegddescriptions

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"911,gdwheregdisgdyourgdemergency?"

T/F:gdThegdALIgdisgdthegdcallinggdparty'sgdtelephonegdnumbergdandgdthegdANIgdisgdthegdcallinggdparty'sgdaddressgdan
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