Exam (elaborations)
APCO TEST > exam elaborations/questions and answers correct/latest verified 100%
APCO TEST > exam elaborations/questions and answers correct/latest verified 100%
List the combined verbal and nonverbal elements that communicate to the telecommunicator the situation being reported - correct answers-Comfortable tone
Encourages conversation
Demonstrates interest
Signals un...
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APCO TEST > exam elaborations/que
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gd
Listgdthegdcombinedgdverbalgdandgdnonverbalgdelementsgdthatgdcommunicategdtogdthegdtelecommunicatorgdtheg
dsituationgdbeinggdreportedgd-gdcorrectgdanswers-Comfortablegdtone
Encouragesgdconversation
Demonstratesgdinterest
Signalsgdunderstanding
Messagegdformat
Listgdandgddescribegdthegdsixgdcomponentsgdofgdthegdcommunicationsgdcyclegd-gdcorrectgdanswers-
Thegdsender:gdthegdpersongdwhogdinitiatesgdthegdconversation
Receiver:gdThegdtargetgdofgdthegdconversation.gdCangdbegdagdpersongdorgdgroup.
Message:gdTHegdidea/purposegdofgdthegdconversation
Medium:gdThegdformgdingdwhichgdthegdmessagegdisgdtransferredgdbetweengdthegdsendergdandgdreceiver.
Context:gdThegdsituationgdingdwhichgdthegdexchangegdtakesgdplace,gdthisgdincludesgdthegdrelationshipgdbetweengdt
hegdsendergdandgdreceiver.
Feedback:gdThegdresponsegdfromgdthegdreceivergdtogdthegdsendergdasgdperceivedgdbygdthegdreceiver
Definegdactivegdlisteninggd-gdcorrectgdanswers-
Showinggdinterestgdandgdunderstandinggdingdthegdconversationgdthroughgdagdmeansgdofgdphysicalgdandgdverbalgdc
ues
Definegdopen-endedgdquestionsgdandgdgivegdangdexamplegd-gdcorrectgdanswers-
Questionsgdthatgdrequiregdagdresponsegdbeyondgdagd"yes"gdorgd"no"gdforcinggdthegdreceivergdtogdprovidegdmoregdi
nformation.gdEx:gd"Howgddidgdthisgdhappen?"
Definegd"ingdprogress"gdcalls.gd-gdcorrectgdanswers-
Thosegdwithgdangdimminentgdthreatgdtogdlifegdorgdpropertygdandgdrequiregdangdimmediategddispatch
Definegd"justgdoccurred"gdcalls.gd-gdcorrectgdanswers-Theregdisgdnogdimmediategdthreatgdtogdlifegdorgdproperty
Definegd"delayed"gdcalls.gd-gdcorrectgdanswers-
Whengdthegdtimegdofgdoccurrencegdisgdunknowngdandgdthegdincidentgdrequiresgdagdreportgdorgdinvestigation
Definegd"abduction/kidnapping"gd-gdcorrectgdanswers-
Thegdforciblegdtakinggdofgdagdpersongdorgdpersonsgdagainstgdtheirgdwill,gdsometimesgdwithgdthegdgoalgdofgddemand
inggdagdransomgdorgdothergdtypegdofgdcompensationgdforgdtheirgdreturn.
,Explaingdwhatgdthegdwordgdtelematicsgdrefersgdtogd-gdcorrectgdanswers-
Thegdtechnologygdandgdindustrygdinvolvedgdingddeliveringgdlocationgdbasedgdservicesgdtogdconsumergddrivengdve
hicles.
ExplaingdthegdAMBERgdAlertgdsystemgdandgdhowgditgdworks.gd-gdcorrectgdanswers-
Agdnationwidegdsystemgdthatgdisgdorganizedgdundergdstategdorgdregionalgdplansgdforgdthegdpurposegdofgdassistinggdi
ngdthegdrecoverygdofgdabductedgdorgdendangeredgdchildren.gdItgdusesgdthegdEmergencygdAlertgdSystemgd(EAS)gdtog
dbroadcastgdagddescriptiongdofgdthegdmissinggdchildgdandgdthegdsuspectedgdabductorgdthroughoutgdthegdaffectedg
dcommunitygdandgdneighbouringgdareas.
Definegdparaphrasinggdandgdgivegdangdexample.gd-gdcorrectgdanswers-
Agdshortgdrestatementgdofgdagdpreviousgdstatementgdshowinggdunderstanding.gdEx:gdSender:gd"Hegdhasgdagdgun!"
gdReceiver:gd"Sogdyougdsaygdhegdhasgdagdgun?"
Definegdreflectinggdfeelingsgdandgdgivegdangdexample.gd-gdcorrectgdanswers-
Agdshortgdstatementgdrestatinggdthegdfeelingsgdorgdemotionsgdofgdthegdsender.gdEx:gd"Igdunderstandgdthatgdyou'reg
dfeelinggdscared"
Listgdthegdcommongdtrapsgdthatgdmaygdpreventgdorgddiscouragegdactivegdlistening.gd-gdcorrectgdanswers-
Conversationgdoverload
Personalgdpreoccupation
Rategdofgdthought
Noise
Assumptions
Explaingdwhygditgdisgdimportantgdthatgdtelecommunicatorsgdusegdcleargdspeechgdandgdpropergddiction.gd-
gdcorrectgdanswers-
Itgdallowsgdforgdagdbettergdunderstandinggdofgdthegdsituationgdforgdbothgdthegdreceivergdandgdthegdsender.
Explaingdthegddifferencegdbetweengdangdobservationgdandgdangdinference.gd-gdcorrectgdanswers-
Angdobservationgdisgdthegdactgdofgdrecordinggdtruegdfactsgdandgdeventsgdwhilstgdangdinferencegdisgdthegdcominggdtog
dagdconclusiongdbasedgdongdsomethinggdknowngdorgdassumed.
Describegdhowgdagdtelecommunicatorgdcangdprovidegdgoodgdcustomergdservice.gd-gdcorrectgdanswers-
Focussinggdongdthegdcaller,gdreceivinggdthegdcall,gdbeinggdapproachable,gdexpressinggdempathy,gdbeinggdresponsi
ve,gdbeinggdfriendly,gdflexible,gdreliable,gdandgdfast.
Listgdthegdtechnologiesgdtelematicsgdintegratesgd-gdcorrectgdanswers-
Emergencygdkeygdpressgd,gdautomaticgdcrashgdnotificationgdcallsgdandgdvehiclegdlocationgdassistance.
Describegdthegdimportantgddispatchgdfactorsgdforgdmotorgdvehiclegdaccidents/wrecksgd-gdcorrectgdanswers-
Apparentgdinjuries,gdthegdpresencegdofgdflames,gdsmokegdvisiblegdorgdfuelgdspill,gdandgdifgdanyonegdisgdtrappedgdorg
dpinnedgdinsidegdthegdvehicle.
Definegd"hitgdandgdrun"gd-gdcorrectgdanswers-
Motorgdvehiclegdaccidentsgdwheregdatgdleastgdonegdpartygdhasgdleftgdthegdscene
, Describegdthegddifferencegdbetweengdangdassaultgdandgdagdbatterygd-gdcorrectgdanswers-
Angdassaultgdtypicallygddoesgdnotgdinvolvegdanygdphysicalgdcontact,gdwhilegdbatterygdinfersgdsomegdtypegdofgdphysi
calgdcontactgdhasgdoccurred
Stategdhowgdthegdtelecommunicatorgdshouldgdrecordgdthegdwordinggdofgdagdbombgdthreatgd-gdcorrectgdanswers-
RecordgdthegdEXACTgdwordinggdofgdthegdthreat
Explaingdthegddifferencegdbetweengdagdburglarygdandgdagdrobberygd-gdcorrectgdanswers-
Burglarygdisgdthegdentrygdintogdagdbuildinggdandgdthegdcommissiongdofgdagdcrimegdinside,gdrobberygdisgdthegdtakingg
dofgdpropertygdwithgdforcegdorgdthreatgdofgdforce
Stategdwhatgdthegdtelecommunicatorgdshouldgdnevergdassumegdongdagddeceasedgdpersongdcall.gd-
gdcorrectgdanswers-
Dogdnotgdassumegdthegdpersongdisgddeceased.gdIngdthegdabsencegdofgdverygdstronggdevidencegdthatgdthegdpersongdi
sgddeceased,gdangdEMSgdresponsegdshouldgdbegdinitiated.
Stategdwhatgdcallgdtypegdhasgdthegdhighestgdpotentialgdforgdassaultsgdagainstgdresponsegdunits.gd-
gdcorrectgdanswers-Familygddisturbances
Definegd"larceny".gd-gdcorrectgdanswers-Thegdunauthorizedgdremovalgdorgdconcealmentgdofgdproperty.
Listgdwhatgdthegdtelecommunicatorgdshouldgdtrygdtogddeterminegdwhengdhandlinggdagdmissinggdpersongdreport.gd
-gdcorrectgdanswers-
Age,gdmentalgdandgdphysicalgdcondition,gdthegdsubject'sgdbehaviorgdsurroundinggdthegddisappearance,gdanygdus
egdofgddrugs,gdandgdwhethergdthegdsubjectgdtookgdsuchgdthingsgdasgdextragdclothing,gdluggage,gdmoney,gdorgdother
gdpersonalgditems.
Definegd"vandalism".gd-gdcorrectgdanswers-
Thegdactgdofgddestroyinggdorgddamaginggdpublicgdorgdprivategdpropertygdmaliciously.
DescribegdthegdkindgdofgdinformationgdsentgdbygdalarmgdmonitoringgdcompaniesgdtogdPSAPs.gd-
gdcorrectgdanswers-Alarmgdcompany'sgdeventgdnumber
Addressgdofgdthegdalarmgdsubscriber
Typegdofgdalarm,gdincludinggdthegdtriggeringgdmethodgd(motiongddetector,gdglassgdbreakage,gdetc.)
Specificgdlocationgdofgdthegdtriggeringgddevice
Detailedgdinformationgdaboutgdthegdpremises,gdincludinggdcommercialgdversusgdresidential
Detailedgddirections
Anygdhazardousgdmaterialsgdstoredgdatgdthegdfacilitygdorgdothergdhazardsgdthegdrespondersgdshouldgdknowgdabou
t
Describegdthegdtwogdprimarygdconsiderationsgdongdbrushgdfiregdcalls.gd-gdcorrectgdanswers-
Accessgdtogdthegdareagdandgdavailabilitygdofgdwatergdtogdcombatgdthegdblaze
Potentialgdexposuregdproblemsgd(anythinggdclosegdtogdthegdproximitygdtogdthegdfiregdthatgdmaygdbecomegdinvolve
dgdorgdwhich,gdifgdinvolved,gdmaygdescalategdthegddangergdgreatly)