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APCO TEST > exam elaborations/questions and answers correct/latest verified 100% List the combined verbal and nonverbal elements that communicate to the telecommunicator the situation being reported - correct answers-Comfortable tone Encourages conversation Demonstrates interest Signals un...

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  • September 16, 2024
  • 17
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • apco test gt exam elaborationsquestions and ans

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APCO TEST > exam elaborations/que
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stions and answers correct/latest verifie
gd gd gd gd




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gd




Listgdthegdcombinedgdverbalgdandgdnonverbalgdelementsgdthatgdcommunicategdtogdthegdtelecommunicatorgdtheg
dsituationgdbeinggdreportedgd-gdcorrectgdanswers-Comfortablegdtone



Encouragesgdconversation

Demonstratesgdinterest

Signalsgdunderstanding

Messagegdformat

Listgdandgddescribegdthegdsixgdcomponentsgdofgdthegdcommunicationsgdcyclegd-gdcorrectgdanswers-
Thegdsender:gdthegdpersongdwhogdinitiatesgdthegdconversation

Receiver:gdThegdtargetgdofgdthegdconversation.gdCangdbegdagdpersongdorgdgroup.

Message:gdTHegdidea/purposegdofgdthegdconversation

Medium:gdThegdformgdingdwhichgdthegdmessagegdisgdtransferredgdbetweengdthegdsendergdandgdreceiver.

Context:gdThegdsituationgdingdwhichgdthegdexchangegdtakesgdplace,gdthisgdincludesgdthegdrelationshipgdbetweengdt
hegdsendergdandgdreceiver.

Feedback:gdThegdresponsegdfromgdthegdreceivergdtogdthegdsendergdasgdperceivedgdbygdthegdreceiver

Definegdactivegdlisteninggd-gdcorrectgdanswers-
Showinggdinterestgdandgdunderstandinggdingdthegdconversationgdthroughgdagdmeansgdofgdphysicalgdandgdverbalgdc
ues

Definegdopen-endedgdquestionsgdandgdgivegdangdexamplegd-gdcorrectgdanswers-
Questionsgdthatgdrequiregdagdresponsegdbeyondgdagd"yes"gdorgd"no"gdforcinggdthegdreceivergdtogdprovidegdmoregdi
nformation.gdEx:gd"Howgddidgdthisgdhappen?"

Definegd"ingdprogress"gdcalls.gd-gdcorrectgdanswers-
Thosegdwithgdangdimminentgdthreatgdtogdlifegdorgdpropertygdandgdrequiregdangdimmediategddispatch

Definegd"justgdoccurred"gdcalls.gd-gdcorrectgdanswers-Theregdisgdnogdimmediategdthreatgdtogdlifegdorgdproperty

Definegd"delayed"gdcalls.gd-gdcorrectgdanswers-
Whengdthegdtimegdofgdoccurrencegdisgdunknowngdandgdthegdincidentgdrequiresgdagdreportgdorgdinvestigation

Definegd"abduction/kidnapping"gd-gdcorrectgdanswers-
Thegdforciblegdtakinggdofgdagdpersongdorgdpersonsgdagainstgdtheirgdwill,gdsometimesgdwithgdthegdgoalgdofgddemand
inggdagdransomgdorgdothergdtypegdofgdcompensationgdforgdtheirgdreturn.

,Explaingdwhatgdthegdwordgdtelematicsgdrefersgdtogd-gdcorrectgdanswers-
Thegdtechnologygdandgdindustrygdinvolvedgdingddeliveringgdlocationgdbasedgdservicesgdtogdconsumergddrivengdve
hicles.

ExplaingdthegdAMBERgdAlertgdsystemgdandgdhowgditgdworks.gd-gdcorrectgdanswers-
Agdnationwidegdsystemgdthatgdisgdorganizedgdundergdstategdorgdregionalgdplansgdforgdthegdpurposegdofgdassistinggdi
ngdthegdrecoverygdofgdabductedgdorgdendangeredgdchildren.gdItgdusesgdthegdEmergencygdAlertgdSystemgd(EAS)gdtog
dbroadcastgdagddescriptiongdofgdthegdmissinggdchildgdandgdthegdsuspectedgdabductorgdthroughoutgdthegdaffectedg

dcommunitygdandgdneighbouringgdareas.



Definegdparaphrasinggdandgdgivegdangdexample.gd-gdcorrectgdanswers-
Agdshortgdrestatementgdofgdagdpreviousgdstatementgdshowinggdunderstanding.gdEx:gdSender:gd"Hegdhasgdagdgun!"
gdReceiver:gd"Sogdyougdsaygdhegdhasgdagdgun?"



Definegdreflectinggdfeelingsgdandgdgivegdangdexample.gd-gdcorrectgdanswers-
Agdshortgdstatementgdrestatinggdthegdfeelingsgdorgdemotionsgdofgdthegdsender.gdEx:gd"Igdunderstandgdthatgdyou'reg
dfeelinggdscared"



Listgdthegdcommongdtrapsgdthatgdmaygdpreventgdorgddiscouragegdactivegdlistening.gd-gdcorrectgdanswers-
Conversationgdoverload

Personalgdpreoccupation

Rategdofgdthought

Noise

Assumptions

Explaingdwhygditgdisgdimportantgdthatgdtelecommunicatorsgdusegdcleargdspeechgdandgdpropergddiction.gd-
gdcorrectgdanswers-

Itgdallowsgdforgdagdbettergdunderstandinggdofgdthegdsituationgdforgdbothgdthegdreceivergdandgdthegdsender.

Explaingdthegddifferencegdbetweengdangdobservationgdandgdangdinference.gd-gdcorrectgdanswers-
Angdobservationgdisgdthegdactgdofgdrecordinggdtruegdfactsgdandgdeventsgdwhilstgdangdinferencegdisgdthegdcominggdtog
dagdconclusiongdbasedgdongdsomethinggdknowngdorgdassumed.



Describegdhowgdagdtelecommunicatorgdcangdprovidegdgoodgdcustomergdservice.gd-gdcorrectgdanswers-
Focussinggdongdthegdcaller,gdreceivinggdthegdcall,gdbeinggdapproachable,gdexpressinggdempathy,gdbeinggdresponsi
ve,gdbeinggdfriendly,gdflexible,gdreliable,gdandgdfast.

Listgdthegdtechnologiesgdtelematicsgdintegratesgd-gdcorrectgdanswers-
Emergencygdkeygdpressgd,gdautomaticgdcrashgdnotificationgdcallsgdandgdvehiclegdlocationgdassistance.

Describegdthegdimportantgddispatchgdfactorsgdforgdmotorgdvehiclegdaccidents/wrecksgd-gdcorrectgdanswers-
Apparentgdinjuries,gdthegdpresencegdofgdflames,gdsmokegdvisiblegdorgdfuelgdspill,gdandgdifgdanyonegdisgdtrappedgdorg
dpinnedgdinsidegdthegdvehicle.



Definegd"hitgdandgdrun"gd-gdcorrectgdanswers-
Motorgdvehiclegdaccidentsgdwheregdatgdleastgdonegdpartygdhasgdleftgdthegdscene

, Describegdthegddifferencegdbetweengdangdassaultgdandgdagdbatterygd-gdcorrectgdanswers-
Angdassaultgdtypicallygddoesgdnotgdinvolvegdanygdphysicalgdcontact,gdwhilegdbatterygdinfersgdsomegdtypegdofgdphysi
calgdcontactgdhasgdoccurred

Stategdhowgdthegdtelecommunicatorgdshouldgdrecordgdthegdwordinggdofgdagdbombgdthreatgd-gdcorrectgdanswers-
RecordgdthegdEXACTgdwordinggdofgdthegdthreat

Explaingdthegddifferencegdbetweengdagdburglarygdandgdagdrobberygd-gdcorrectgdanswers-
Burglarygdisgdthegdentrygdintogdagdbuildinggdandgdthegdcommissiongdofgdagdcrimegdinside,gdrobberygdisgdthegdtakingg
dofgdpropertygdwithgdforcegdorgdthreatgdofgdforce



Stategdwhatgdthegdtelecommunicatorgdshouldgdnevergdassumegdongdagddeceasedgdpersongdcall.gd-
gdcorrectgdanswers-

Dogdnotgdassumegdthegdpersongdisgddeceased.gdIngdthegdabsencegdofgdverygdstronggdevidencegdthatgdthegdpersongdi
sgddeceased,gdangdEMSgdresponsegdshouldgdbegdinitiated.

Stategdwhatgdcallgdtypegdhasgdthegdhighestgdpotentialgdforgdassaultsgdagainstgdresponsegdunits.gd-
gdcorrectgdanswers-Familygddisturbances



Definegd"larceny".gd-gdcorrectgdanswers-Thegdunauthorizedgdremovalgdorgdconcealmentgdofgdproperty.

Listgdwhatgdthegdtelecommunicatorgdshouldgdtrygdtogddeterminegdwhengdhandlinggdagdmissinggdpersongdreport.gd
-gdcorrectgdanswers-
Age,gdmentalgdandgdphysicalgdcondition,gdthegdsubject'sgdbehaviorgdsurroundinggdthegddisappearance,gdanygdus
egdofgddrugs,gdandgdwhethergdthegdsubjectgdtookgdsuchgdthingsgdasgdextragdclothing,gdluggage,gdmoney,gdorgdother
gdpersonalgditems.



Definegd"vandalism".gd-gdcorrectgdanswers-
Thegdactgdofgddestroyinggdorgddamaginggdpublicgdorgdprivategdpropertygdmaliciously.

DescribegdthegdkindgdofgdinformationgdsentgdbygdalarmgdmonitoringgdcompaniesgdtogdPSAPs.gd-
gdcorrectgdanswers-Alarmgdcompany'sgdeventgdnumber



Addressgdofgdthegdalarmgdsubscriber

Typegdofgdalarm,gdincludinggdthegdtriggeringgdmethodgd(motiongddetector,gdglassgdbreakage,gdetc.)

Specificgdlocationgdofgdthegdtriggeringgddevice

Detailedgdinformationgdaboutgdthegdpremises,gdincludinggdcommercialgdversusgdresidential

Detailedgddirections

Anygdhazardousgdmaterialsgdstoredgdatgdthegdfacilitygdorgdothergdhazardsgdthegdrespondersgdshouldgdknowgdabou
t

Describegdthegdtwogdprimarygdconsiderationsgdongdbrushgdfiregdcalls.gd-gdcorrectgdanswers-
Accessgdtogdthegdareagdandgdavailabilitygdofgdwatergdtogdcombatgdthegdblaze

Potentialgdexposuregdproblemsgd(anythinggdclosegdtogdthegdproximitygdtogdthegdfiregdthatgdmaygdbecomegdinvolve
dgdorgdwhich,gdifgdinvolved,gdmaygdescalategdthegddangergdgreatly)

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