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Exam (elaborations)

APCO TEST > exam elaborations/questions and answers correct/latest verified 100%

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APCO TEST > exam elaborations/questions and answers correct/latest verified 100% List the combined verbal and nonverbal elements that communicate to the telecommunicator the situation being reported - correct answers-Comfortable tone Encourages conversation Demonstrates interest Signals un...

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  • September 16, 2024
  • 17
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • APCO
  • APCO
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APCO TEST > exam elaborations/que
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stions and answers correct/latest verifie
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dsituationgdbeinggdreportedgd-gdcorrectgdanswers-Comfortablegdtone



Encouragesgdconversation

Demonstratesgdinterest

Signalsgdunderstanding

Messagegdformat

Listgdandgddescribegdthegdsixgdcomponentsgdofgdthegdcommunicationsgdcyclegd-gdcorrectgdanswers-
Thegdsender:gdthegdpersongdwhogdinitiatesgdthegdconversation

Receiver:gdThegdtargetgdofgdthegdconversation.gdCangdbegdagdpersongdorgdgroup.

Message:gdTHegdidea/purposegdofgdthegdconversation

Medium:gdThegdformgdingdwhichgdthegdmessagegdisgdtransferredgdbetweengdthegdsendergdandgdreceiver.

Context:gdThegdsituationgdingdwhichgdthegdexchangegdtakesgdplace,gdthisgdincludesgdthegdrelationshipgdbetweengdt
hegdsendergdandgdreceiver.

Feedback:gdThegdresponsegdfromgdthegdreceivergdtogdthegdsendergdasgdperceivedgdbygdthegdreceiver

Definegdactivegdlisteninggd-gdcorrectgdanswers-
Showinggdinterestgdandgdunderstandinggdingdthegdconversationgdthroughgdagdmeansgdofgdphysicalgdandgdverbalgdc
ues

Definegdopen-endedgdquestionsgdandgdgivegdangdexamplegd-gdcorrectgdanswers-
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nformation.gdEx:gd"Howgddidgdthisgdhappen?"

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Definegd"justgdoccurred"gdcalls.gd-gdcorrectgdanswers-Theregdisgdnogdimmediategdthreatgdtogdlifegdorgdproperty

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Whengdthegdtimegdofgdoccurrencegdisgdunknowngdandgdthegdincidentgdrequiresgdagdreportgdorgdinvestigation

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Thegdforciblegdtakinggdofgdagdpersongdorgdpersonsgdagainstgdtheirgdwill,gdsometimesgdwithgdthegdgoalgdofgddemand
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Agdnationwidegdsystemgdthatgdisgdorganizedgdundergdstategdorgdregionalgdplansgdforgdthegdpurposegdofgdassistinggdi
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dbroadcastgdagddescriptiongdofgdthegdmissinggdchildgdandgdthegdsuspectedgdabductorgdthroughoutgdthegdaffectedg

dcommunitygdandgdneighbouringgdareas.



Definegdparaphrasinggdandgdgivegdangdexample.gd-gdcorrectgdanswers-
Agdshortgdrestatementgdofgdagdpreviousgdstatementgdshowinggdunderstanding.gdEx:gdSender:gd"Hegdhasgdagdgun!"
gdReceiver:gd"Sogdyougdsaygdhegdhasgdagdgun?"



Definegdreflectinggdfeelingsgdandgdgivegdangdexample.gd-gdcorrectgdanswers-
Agdshortgdstatementgdrestatinggdthegdfeelingsgdorgdemotionsgdofgdthegdsender.gdEx:gd"Igdunderstandgdthatgdyou'reg
dfeelinggdscared"



Listgdthegdcommongdtrapsgdthatgdmaygdpreventgdorgddiscouragegdactivegdlistening.gd-gdcorrectgdanswers-
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Personalgdpreoccupation

Rategdofgdthought

Noise

Assumptions

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gdcorrectgdanswers-

Itgdallowsgdforgdagdbettergdunderstandinggdofgdthegdsituationgdforgdbothgdthegdreceivergdandgdthegdsender.

Explaingdthegddifferencegdbetweengdangdobservationgdandgdangdinference.gd-gdcorrectgdanswers-
Angdobservationgdisgdthegdactgdofgdrecordinggdtruegdfactsgdandgdeventsgdwhilstgdangdinferencegdisgdthegdcominggdtog
dagdconclusiongdbasedgdongdsomethinggdknowngdorgdassumed.



Describegdhowgdagdtelecommunicatorgdcangdprovidegdgoodgdcustomergdservice.gd-gdcorrectgdanswers-
Focussinggdongdthegdcaller,gdreceivinggdthegdcall,gdbeinggdapproachable,gdexpressinggdempathy,gdbeinggdresponsi
ve,gdbeinggdfriendly,gdflexible,gdreliable,gdandgdfast.

Listgdthegdtechnologiesgdtelematicsgdintegratesgd-gdcorrectgdanswers-
Emergencygdkeygdpressgd,gdautomaticgdcrashgdnotificationgdcallsgdandgdvehiclegdlocationgdassistance.

Describegdthegdimportantgddispatchgdfactorsgdforgdmotorgdvehiclegdaccidents/wrecksgd-gdcorrectgdanswers-
Apparentgdinjuries,gdthegdpresencegdofgdflames,gdsmokegdvisiblegdorgdfuelgdspill,gdandgdifgdanyonegdisgdtrappedgdorg
dpinnedgdinsidegdthegdvehicle.



Definegd"hitgdandgdrun"gd-gdcorrectgdanswers-
Motorgdvehiclegdaccidentsgdwheregdatgdleastgdonegdpartygdhasgdleftgdthegdscene

, Describegdthegddifferencegdbetweengdangdassaultgdandgdagdbatterygd-gdcorrectgdanswers-
Angdassaultgdtypicallygddoesgdnotgdinvolvegdanygdphysicalgdcontact,gdwhilegdbatterygdinfersgdsomegdtypegdofgdphysi
calgdcontactgdhasgdoccurred

Stategdhowgdthegdtelecommunicatorgdshouldgdrecordgdthegdwordinggdofgdagdbombgdthreatgd-gdcorrectgdanswers-
RecordgdthegdEXACTgdwordinggdofgdthegdthreat

Explaingdthegddifferencegdbetweengdagdburglarygdandgdagdrobberygd-gdcorrectgdanswers-
Burglarygdisgdthegdentrygdintogdagdbuildinggdandgdthegdcommissiongdofgdagdcrimegdinside,gdrobberygdisgdthegdtakingg
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Stategdwhatgdthegdtelecommunicatorgdshouldgdnevergdassumegdongdagddeceasedgdpersongdcall.gd-
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sgddeceased,gdangdEMSgdresponsegdshouldgdbegdinitiated.

Stategdwhatgdcallgdtypegdhasgdthegdhighestgdpotentialgdforgdassaultsgdagainstgdresponsegdunits.gd-
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Definegd"larceny".gd-gdcorrectgdanswers-Thegdunauthorizedgdremovalgdorgdconcealmentgdofgdproperty.

Listgdwhatgdthegdtelecommunicatorgdshouldgdtrygdtogddeterminegdwhengdhandlinggdagdmissinggdpersongdreport.gd
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egdofgddrugs,gdandgdwhethergdthegdsubjectgdtookgdsuchgdthingsgdasgdextragdclothing,gdluggage,gdmoney,gdorgdother
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Definegd"vandalism".gd-gdcorrectgdanswers-
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DescribegdthegdkindgdofgdinformationgdsentgdbygdalarmgdmonitoringgdcompaniesgdtogdPSAPs.gd-
gdcorrectgdanswers-Alarmgdcompany'sgdeventgdnumber



Addressgdofgdthegdalarmgdsubscriber

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Potentialgdexposuregdproblemsgd(anythinggdclosegdtogdthegdproximitygdtogdthegdfiregdthatgdmaygdbecomegdinvolve
dgdorgdwhich,gdifgdinvolved,gdmaygdescalategdthegddangergdgreatly)

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