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Registered Dietitian Exam - Food Service Management-Questions Solved 100% Correct
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Registered Dietitian Exam - Food Service Management-Questions Solved 100% Correct
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Registered Dietitian Exam - Food ServiceManagement-Questions Solved 100%
Correct
*Steps in Decision Making* - ✔✔1)problem identification
2)identify alternatives
3)analyze/evaluate alternatives
4)make a decision based on the analysis
5)implement
6)evaluate
why use group decision making? - ✔✔consensus, acceptance, minimize conflict, creative
ideas, expert opinion, collect data, train others in decision making, seek support for an
unpopular decision, choose from alternatives
mind mapping - ✔✔diagram used to represent words, ideas, tasks, linked to and arranged
around a critical key word or idea
management information systems MIS - ✔✔data managers use to make decisions
Functions of Managment - ✔✔planning, organizing, directing,
vision - ✔✔an organizations view of the future
mission statement - ✔✔describes what a company does and differentiates it from others
,goals - ✔✔desired future condition the organization strives to achieve
objectives - ✔✔set the direction for managerial planning of how to meet goals
Sales Budget - ✔✔revenue
Expenditure/Operational Budget - ✔✔food, labor and other expenses related to revenues
Capital Budget - ✔✔improvements, investments, expansions, replacements of equipment or
in buildings
Fixed Budget - ✔✔prepared at a certain level of revenue
Incremental Budget - ✔✔uses existing budget as base and projects inflation - % increase in
cost annually
Cash Budget - ✔✔anticipated receipts and disbursements; reflects seasonal changes in cash
flow
Flexible Budget - ✔✔adjusts to various levels of revenue or on occupancy level
Zero-based Budget - ✔✔building a budget from the beginning; each activity is identified,
evaluated and ranked by importance
Pro Forma - ✔✔planning for new operations; projected financial statement that helps
evaluate the potential costs and benefits of a new venture or initiative; produce alternative
forecasts, scenarios, or strategies
,Direct Costs - ✔✔labor hours, raw materials needed to produce product/services
Indirect Costs - ✔✔cost of doing business, workers' compensation, insurance, benefits,
overhead
Capital Expenditures - ✔✔large equipment and fixed assets that are depreciated over time
Gross Profit Ratio - ✔✔indicates efficiency of operations and product pricing
Net Profit Ratio - ✔✔indicates efficiency after all expenses are considered
Breakeven - ✔✔recovering from expenses
Loss Leader - ✔✔losing money on a particular product (to dispose of excess inventory,
improve cash flow, pass on subsidies); revenue generating
Scalar Principle - ✔✔clear and distinct line of authority extends from the bottom to the tp
position of an organization
Unity of Command - ✔✔employee reports to only one manager
Parity Principle - ✔✔authority and responsibility must coincide
Matrix Structure - ✔✔individuals from different functional areas are assigned to work on a
specific project or task (ex. transplant team)
Horizontal/Team Structure - ✔✔senior management responsible for strategic decisions and
empowered employees working together on different process teams
, Scientific Management - ✔✔increase productivity and increase ease of work by scientifically
studying work methods and establishing standards. Studied work flow and job content.
Henry Towne - ✔✔engineers to concentrate on profit/financials and technology
Frederick Taylor - ✔✔payed employees by rate per piece and emphasized time.
Henry Gantt - ✔✔production control; social responsibility , Gantt Chart of expected and
completed production
Frank and Lillian Gilberth - ✔✔studied hand and body movement to eliminate wasted
motion
Henri Fayol - ✔✔Division of Work, Authority, Discipline, Unity of Command, Unity of
Direction, Subordination of Individual Interests, Remuneration, Centralization, Scalar, Chain,
Order, Equity, Stability of Tenured Personnel, Initiative, Harmony and Unity
Period of Solidifiction (1920-1930) - ✔✔management became a discipline taught in
universities
Human Relations Theories (1931-1940) - ✔✔understanding employees and their needs
The Hawthorne Studies - ✔✔evaluated physical working conditions and productivity
Elton Mayo - ✔✔worked to smooth out social situations
variables: lighting, wage, breaks, length of work day
Mary Parker Follett - ✔✔organizations must build and maintain dynamic yet harmonious
human relations
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