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MOPAREXAM22 - Customizing Essentials 100% Complete
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MOPAREXAM22 - Customizing Essentials 100% Complete
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MOPAREXAM22 - CustomizingEssentials 100% Complete
You've successfully added Mopar rock rails and all-weather floor mats to Steve's new
Wrangler purchase. Which best practice should you follow next? - ANSWER-Contact
Steve the day after delivery and a few weeks later to see if he has questions.
Terry is in for a service visit in his Dodge Challenger. You notice he has an SRT hat and
a stack of automotive magazines in his back seat. Which vehicle aspect appears to be
important to Terry? - ANSWER-Performance
What does NOT indicate an off-road lifestyle for a customer? - ANSWER-Likes the
latest and greatest technology
When a customer says they are not interested in accessorizing their vehicle, which can
sometimes be the best response? - ANSWER-Fall silent and wait for the customer to
explain his or her rationale.
What accessory is typically associated with the performance customer lifestyle. -
ANSWER-Cold air intake kit
What can you do to better understand a customer's lifestyle and recommend products
that fit his or her needs? - ANSWER-Ask the right questions.
What is the best way to initiate an accessories sale to a Gladiator customer? -
ANSWER-Ask the customer questions to understand their interests, wants and needs.
Which is NOT a best practice for customer conversations? - ANSWER-Tell the
customer what you think is right for them.
Which can you use to show the off-road personalization options that could benefit a
Jeep 4xe buyer? - ANSWER-4xe Dream Card
What accessory is typically associated with the comfort and convenience customer
lifestyle? - ANSWER-Cargo bins
Which question would you use to find out more about the lifestyle of a Chrysler Pacifica
customer? - ANSWER-So, how will you be using your Pacifica?
You can evaluate a customer's _____ to determine whether to try overcoming their
objection to buying an accessory. - ANSWER-body language
Jim just bought his Ram 1500. After picking up on clues about his lifestyle, you suggest
accessories that might be useful to him. However, he makes it clear that he's not
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