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Mopar Expert Exam Graded A+ 2024
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Mopar Expert Exam Graded A+ 2024
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Mopar Expert Exam Graded A+ 2024_________ is responsible for taking care of every customer who visits your
dealership.Select the correct answer from the list below. - ANSWER-Everyone
A customer can use the Uconnect app on a smart phone to remotely do which of the
following? - ANSWER-Pinpoint the vehicle location on a map
A Jeep Compass customer wants to transport her kayak to and from the river. You
recommend the Mopar roof rack cross rails and kayak carrier. She has an online listing
for a cheaper aftermarket kit.What is the best way to respond to her? - ANSWER-"Only
Mopar accessories are guaranteed by FCA to fit your vehicle. Plus, you'll have the
Mopar warranty if there are any issues. You can't get that with those aftermarket kits."
A Jeep Gladiator customer comes in for routine maintenance. How would you begin a
conversation about adding Mopar accessories to their vehicle? - ANSWER-Ask
qualifying questions about their needs.
A Pacifica customer comes in for an oil change. Which lifestyle clue would be most
helpful for generating an accessory sale? - ANSWER-A tent and camping gear are in
the vehicle's rear.
A potential Jeep Gladiator customer is interested in equipping the vehicle for off-
roading. You identify Mopar accessories that fit his needs and show him the cost for
parts and installation.The customer says he would have to revisit this when he has more
money saved up. How should you approach this scenario? - ANSWER-Offer to include
the accessories and installation in the customer's vehicle financing.
According to the "FAB" concept, _________ help the customer visualize what an
accessory will do for them and how it will enhance their lifestyle. - ANSWER-benefits
According to the "FAB" concept, _________ tell the customer what an accessory does
better than similar products. - ANSWER-advantages
According to the Mopar Brand Mission, "service" focuses on which aspect of the brand's
business? - ANSWER-People
Customers can use the ____________________ to locate dealerships, access featured
service coupons, contact Roadside Assistance and read their vehicle's owner's manual.
- ANSWER-Mopar/Brand Owner's app
Express Lane Service departments are backed by which brands? - ANSWER-NOT
Mobil, Mopar, Magneti Marelli
, FCA factory-trained technicians perform standard Express lane services on vehicles,
such as oil and filter change, tire rotation, fluid top and __________________. -
ANSWER-complimentary multi-point inspection
FCA Roadside Assistance is available 24 hours a day, ____ days a week. - ANSWER-7
How can you help customers manage unexpected vehicle expenses? - ANSWER-
Recommend applying for the DrivePlus Mastercard
How would you use Mopar "Dream Cards" with customers?Select the correct answer
from the list below. - ANSWER-Show examples of an accessorized vehicle with part
names and numbers.
If a Mopar part falls even slightly outside the brand's quality standards prior to sale, it is
_________________. - ANSWER-discarded
In the event of a mechanical issue, Roadside Assistance can be reached using the
program phone number or _________________.Select the correct answer from the list
below. - ANSWER-NOT Uconnect app
NOT sos button
In which areas does Mopar primarily stand out against the competition? - ANSWER-
value and design/engineering
In which NHRA racing circuit, featuring production vehicles from Detroit's Big Three
automakers, did Leah Pruett win the 2018 championship? - ANSWER-Factory Stock
Jill wants to add a roof rack and roof-mount cargo basket and net to her existing Jeep
Cherokee, but wants to split up her payments. Which financing option is available to
her? - ANSWER-DrivePlus Mastercard
Jim just bought his first Ram 1500. After picking up on clues about his lifestyle, you
suggest accessories that might be useful to him. However, he makes it clear that he's
not interested at this time. Which best practice should you employ next? - ANSWER-
Follow up the day after delivery, and again a few months later and ask if there is
anything you can do to make his ownership more enjoyable.
Mopar began in 1937 as a brand name for which type of product? - ANSWER-
Antifreeze
Mopar offers more than __________________ parts worldwide. - ANSWER-500,000
Terry is in for a service visit for his Dodge Challenger. You notice he has an SRT hat
and a stack of some automotive magazines in his back seat. Which vehicle aspect
appears to be important to Terry? - ANSWER-Performance
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