UHC CERTIFICATION ACTUAL EXAM
2024-2025 LATEST UPDATED 160
ACTUAL QUESTIONS WITH VERIFIED
CORRECT ANSWERS. A+ GRADE
RATED
1. What type of event is an agent conducting when they present plan
information that includes benefits and cost sharing in an audience presenter
format?: Formal marketing/sales event
2. According to unitedhealthcare policy, when must a marketing/sales
event be reported to unitedhealthcare?: Prior to advertising and not less than 7
calendar days prior to the event
3. Louise wants to hold an event that helps consumers understand
Medicare programs and perhaps improve their health/wellness knowledge,
but she is not interested in completing enrollment applications at the event.
She would like to staff a table at the public library and have consumers
approach her. What type of event does Louise need to conduct?: Educational
event, Informal
4. When selecting a venue for your educational or marketing/sales event,
what feature is not one you need to consider?: Conveniently located snack and
beverage vending machines
,5. Jeff has an informal marketing/sales event scheduled this afternoon, but a
consumer has requested an in-home appointment during that time. He would
life to cancel or reschedule the event because he is certain to get an
enrollment application at the appointment. Which of the statements below is
correct about Jeff's event?: Jeff is prohibited from canceling the event because
it is within 1 business day and is not due to inclement weather. Jeff must hold his
event or he could work with his manager to get a replacement to conduct the
event. 6. Which of the following statements is not a best practice for event
scheduling, changing or canceling?: Submit a NEW Event Request Form after
you have advertised your event to make sure you enter the right information.
7. Which of the following materials may be displayed, distributed, or
provided to consumers attending an educational event?: Agent business cards
and lead cards
8. Which of the following food and beverage options may be provided at
an educational event if the nominal retail value of the items when combined
with other giveaways does not exeed $15 per person? (Select 2): Boxed lunch
with assorted non-alcoholic beverages
Coffee, juice, fresh fruit, and pastries
9. If you conduct an educational event and invite a provider or vendor to
be a part of the event, the provider/vendor must not do which of the
following?: Provide free health screenings such as blood pressure checks or
hearing tests as a marketing activity
10. For accommodation of persons with special needs, call 555-555-1234,
TTY 711 is an example of the disclaimer that must appear in advertising for
what type of event?: Formal and informal marketing/sales
, 11 Ruth is conducting a marketing/sales event. She indicates that attendees
are welcome to take a promotional item if they wish, even if they do not
enroll. The value of all giveaways does not exceed $15 per Person. Did Ruth
violate any marketing/sales event guidelines?: No, she can provide giveaways,
provided the combined value does not exceed $15 per person and is not
contingent upon enrolling.
12. When conducting a formal marketing/sales event, there are elements
that you must cover in order for your presentation to be compliant. Listed
below are several required elements related to Star Ratings. Which one is
not required?: Providing a list of plans that have the same Star Rating.
13. Craig is conducting an informal marketing/sales event in a retail
pharmacy. Which of the following rules does not apply?: Craig must not
schedule personal/individual marketing appointments and obtain Scope of
Appointments.
14. Which of the guidelines listed below is not allowed when accepting an
enrollment application at a marketing/sales event?: Offer to hold an
enrollment application and submit it later.
15. Which of the following is a purpose of conducting event observation
and oversight?: To ensure consumers receive accurate and compliant
information from agents.
16. Which of the following statements made by an agent at a formal
marketing/sales event is non-compliant?: using an in-network provider is
required when enrolled in an HMO plan, except in an emergency. Using an out-
of-network provider may cost you more.
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