State Farm Auto Exam.pdf file:///C:/Users/HP/Desktop/New%20folder/State%20Farm%20Auto
State Farm Auto Exam
1. Competitive Bids: The competitive bid process requires that two or more repair-ers submit
competitive estimates or
"bids" for a specific repair job. The amount of the low, complete bid is generallyconsidered to
be the "competitive" price and is used as the basis for settlement. In all cases, thevehicle owner
selects the facility that will perform repairs.
2. PCPs: State Farm uses a continuous
survey that gives repairers the opportunity to provide information
online.The repairer information is used to determine labor rates and material pricinglevels that
reflect prevailing prices in that area. PCPs are determined by analyzing informationprovided by
repairers that meet the Equipment/Capabilities Criteria listed on the Repair FacilitySurvey form
3. Select Service Program: In some market areas, repairers have been selectedto participate
in State Farm's Select Service
Program. The program is designed to enhance claim service,increase
efficiency, and afford
customers an opportunity to select qualified repairers to inspect and estimate vehicledamage
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,State Farm Auto Exam.pdf file:///C:/Users/HP/Desktop/New%20folder/State%20Farm%20Auto
4. Paintless Dent repair: Paintless Dent Repair (PDR) is an industry recognizedrepair
process that involves the removal
of
hail dents or other types of damage from metal exterior surface panels withoutdisturbing the
vehicle's finish. In most cases, this procedure involves the use of specialized toolsto apply
pressure to the backside of the panel to remove surface imperfections. Othertechniques may be
used to repair damage from the topside of the panel, depending on the size andlocation of the
damage. By using either of these techniques, the technician is able to restore panelappearance
which eliminates the need for refinishing the panel's surface area.
The PDR process is often used to repair hail damage or other similar dents thatoccur when
an
outer panel strikes (or is struck by) an object that has not compromised the finish ofthe panel.
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